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“I am writing this review to commend Emma, the service agent at your store at 116th and Olio if I could give her 10 stars instead of five I would… I am a retired AT&T, vice president, so disgusted with AT&T service that I was willing to pay more per month to move to Verizon. My order included the transfer of two phone lines, a watch and two tablets. One phone line was located with my son in Denver.… Naturally working with AT&T was a problem, but Emma was just incredible at overcoming every obstacle in the way… Her service was beyond anything you expect anymore in terms of quality, customer assistance, friendly, pleasant attitude, patience, and she was such a delight to work with. I simply cannot imagine how my experience could’ve been improved. In fact, given what I’m used to with AT&T, I was expecting a horrible time in affecting this transfer. Please give my most sincere. thanks for a job extremely well done to Emma.”
“Both Tyler and Chris were very helpful when my old smartphone died. They helped me set up my new phone and recover as much data as available. These guys are great!”
“Went here to have a battery I already bought to be reinstalled for my iPhone SE Srd generation iPhone. He only did it for $30. Other places wanted $70+ ? he did a great job and was extremely nice. I recommend going to his shop. You won’t be dissatisfied.”
“The clerk analyzed my husband’s phone, told him it couldn’t be fixed , and did not charge us despite his sign saying there was a charge for analysis. Thank you!”
“Great experience. Tyler was very helpful, checked our account status, and walked me through the options. The setup process was relatively painless. I definitely recommend these guys.”
“Always update your phone if you start losing service go to store and ask for assistance. My phone is now working and even got a discount applied that I did not know about.”
“Excellent experience. My son’s phone had stopped working and the Apple Store insisted the motherboard was fried and quoted $350 to replace. Abdullah at Techy opened the phone up, saw a battery issue, and replaced the battery for $100 - saving me $250. 100% would recommend!”
“I went to the store and had MJ during my visit to AT&T, and I couldn’t be more impressed MJ was incredibly helpful, patient, and knowledgeable. She took the time to explain all my options, and answered all my questions.”
“I had a rare network type issue with my phone and I had a team of people working on it for at least a couple hours while in the store. They finally got me a ticket in the network back office while passing through all the troubleshooting that really needed advanced technical surgery to get this issue fixed. I am a person that loves persistence and this was a very persistent team and I am more than appreciative of that. Thanks to Gideon who got things started in the beginning.”
“Omg Teoda at At t East Washington was nothing but amazing. Oh my God. She really took her time with me and my 11-year-old daughter and explained everything and made sure that I understood what I was getting into with contracts and not contracts. Just amazing. Come to East Washington Street and talk to Teoda”
“This is probably one of the best Verizon stores I have ever visited. The store manager, Brian is amazing and super helpful. I bought an iPhone from Verizon at Hamilton Town Center and they were so unhelpful and actually turned me away when I had questions, came to this store and everyone was eager to help. 11/10 recommend going to this store over Verizon at Hamilton Town Center!”
“They have new staff that is truly friend and very helpful and great options when switching or upgrading your phone???
They have a new staff that is really friendly and very helpful and has great options when changing or upgrading your phone???”
“This store is the friendliest AT&T ive stepped foot in and it is very clean. Adam, the store manager, is very professional and knows how to treat his clients like family. Thank you to this store for helping me get my WIFI in order!”
“I decided to switch from one major carrier to Metro by T-Mobile and chose this location due to the other positive reviews that I read online. I must say that the positive reviews were accurate and the customer service did not disappoint. The location is great, organized and clean. The customer service was thorough, kind, and helpful. In addition to purchasing my phone, I also purchased accessories at a great price. All my questions were answered and of my needs were met. Actually, I think Mr. Gammoh went over and beyond. Thank you for your assistance! Mr. Gammoh was excellent. If I never need assistance and or I am ready to add additional phones I will be returning to this location. If you are in the Cincinnati or neighboring area, I think it is worth the drive even if you are further away (like me). I was not sure about switching to Metro but I am so glad that I did. Not only am I saving money, I can visit this store and get ongoing support concerning my phone.”
“Parker was great. He went above and beyond to make sure I got what I need when I came in with an obscure ask about my account. This is what being a customer service rep means! Thank you!”
“I cannot tell you how much I appreciate the patience, knowledge, and kindness that Meka showed my self and my Nigerian husband today. She deserves to be recognized for her superb service.”
“Latisha did a wonderful job setting up our new phone and service! She answered all of our questions with patients and was very knowledgeable of Boost Mobile services. She helped us all pick out a screen protector for our current phone! Thank you LaTisha!!”
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“Wow! What a great experience! I've been in sales for a long time and can tell you that this was by far one of the best customer service experiences I've had in a long time. First, it was a holiday and the store had 2 other customers and us. Michael, a great sales person and helper, helped everyone in the order that they arrived as well as balancing a couple of us at the same time.
He was able to articulate exactly what we needed and provide stellar service. He was kind, patient, and answered all of our questions. Without a doubt we'll be doing all of our cell phone business here moving forward. Don't hesitate to head to this store to get the job done.”