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“Yazmin was extremely helpful when it came to navigating the purchase of AT&T’s WiFi air for an apartment and even alerted us to available deals on our existing home WiFi that saved us money and even upgraded our speed through the loyalty division. A great employee who will do everything she can to help!”
“Such a great experience at Mass Ave! The manager there is absolutely amazing she turned a terrible experience with Costco into a perfect afternoon! We will only be coming here now!”
“10/10 recommend. I was having some issues regarding a trade in, and the manager Jakeb was more than helpful. He seemed like he genuinely wanted to help solve the issue, and took a lot of initiative to help me solve my issues.
I left a very happy customer, and I would TRAVEL to a store that he worked at to keep such service. Good job Verizon.”
“Go see RJ! She gave us an amazing deal and so easy to work with! She got us new phones with everything unlimited exactly what we wanted so smooth and easy! A++++”
“Another store told me that fixing the Wifi detection on my phone would cost more than the phone itself and told me to buy a new one, and this store fixed it with less than $50”
“Came in for a bit of a wait but when I was sat down with Ryan, he took complete control of the situation! Gave me plenty of information and tried to help in any way he could. What an amazing employee and I will return soon for case and screen protector with his help!”
“James helped us trade in our old iPhones. We were in and out in less than 30 minutes! AT&T is usually such a bummer to deal with, and James made our experience pleasant and quick!”
“Kevin was able to answer my questions and assist in my getting a new phone, switching my streaming service and keeping all of my service to operate through AT&T for my best savings”
“Top tier place. I found a great phone, with a straightforward plan and plugged into network in a matter of minutes. Excellent service all the way through and I stayed in budget.”
“Did a great job replacing the outer screen of the Google Pixel Fold from the screen and kit I bought. It was the first one of Google Pixel Fold they fixed and did a great job. I would recommend them to anyone who needs a phone fixed.”
“Ahmed was great! Very helpful\\. I am not technically proficient, and he was very patient with me. Also just the right amount of friendliness. Can't recommend highly enough!”
“This isn't even about the actual store. I just wanted to highlight the people working in the store. My car broke down in the lot and I went inside to ask if I could leave my car in the lot for some time until I was able to get it fixed. Three of the guys working not only said yes, but they offered to jump start my car and even push my car to the shop if I needed. Exceptional service from the people working at this location. Will definitely be visiting back.”
“Thought we had to replace a charger port on Hubs phone and quoted $45 with the gentleman I tt via phone and he said bring it in for diagnostic check. Turns out there was lint in the port. A fixable solution that cost $10! So grateful 🥰 In and out. No muss no fuss. Thanks! We will return for any phone repairs needed 🙏”
“AT&T on east Washington is a fabulous store! Excellent customer service amazing support. Tyler Stratton was knowledgeable, friendly & helpful. All my account questions and iPhone issues were solved !”
“Mitchell was fantastic in helping me with a problem getting back to AT and T from another carrier. He was patient and friendly and answered all of my questions. Got me up and running again. Highly recommend!”
“My iPhone 11 I had set voiceover trying to get the microphone to type for me verbally I went into the west side Indianapolis AT&T… Sam she was excellent. It was my lucky day believe me I now have an I 17 E coming in a day or two she helped With everything best value all options I’ve been with AT&T since Ohio Bell, Indiana, Bell, Martech, AT&T, and glad that I’ve hung in there a few years ago I had issues trying to get info on my account via call out of the country, but Sam at the west Indianapolis store give that girl a raise thank you thank you thank”
“I had an excellent experience at this AT&T store thanks to Jackson, Mikey, and Aston.
Jackson helped my husband and I with two phone upgrades and made the entire process smooth and stress free. He was knowledgeable, patient, and took the time to explain everything clearly.
Mikey showed us some really cool features on our new iPhones and made sure we felt comfortable using them. His helpfulness and enthusiasm were greatly appreciated.
Aston assisted us with the AT&T Signature Program and helped me get a discount through my employer. He was very knowledgeable, patient, and made the process easy to understand.
These three worked together as a team and provided the best customer service I’ve ever received at an AT&T store. They were professional, friendly, and genuinely focused on helping us. I highly recommend this location and want to thank Jackson, Mikey, and Aston for their outstanding service!”
“brought in ps5 for broken hdmi port, got a call back in like an hour and a half and he had already fixed it. decent price too. ed is the goat, i would take your electronics here to get them repaired”
“I came in thinking I lost all my contacts after wiping my old phone already. Magically Tamirah Moffitt got all my contacts on my new phone ! Thank you so much. CellularSales”
“A couple of weeks ago I took my old, dying phone to this Verizon store and was greeted by Ezra. He was amazing!! Extremely patient and informative. I can't thank him enough for all of the time he spent with me!”
“I went in with my own devices to add a second line while keeping my existing line active, and to sort out a few Apple ID and Apple Watch issues. I went in expecting a bureaucratic nightmare, but instead was helped by Trey Davis, who quickly diagnosed the issue, solved all my problems, and got me on my way in short order. Trey was also professional and friendly. It's been a long time since I needed to visit a Verizon store in person, and I was genuinely impressed by the high-quality, competent, and knowledgeable customer service I received today. Today's visit has me feeling very confident in my decision to stay with Verizon.”
“Jeremy provided excellent service fixing my phone. He was professional, knowledgeable, and got everything working like new in no time. He also explained what the issue was and made the whole process smooth and stress-free. It’s clear he takes pride in his work. I highly recommend him to anyone needing phone repairs!”
“Jonathan was super awesome and friendly! He was helping out from another store, but he was super awesome. I jokingly told him that I was going to give him a bad review, but there's no way that I could because he knows his job and made sure that my iPhone was fully activated before I left the store. He also checked to make sure that I was getting any and all discounts that I was eligible for. Thanks again!”
“Carol was great! In ten minutes she upgraded my phone, sold me a case, activated my phone, and answered all my questions. Shes a great asset to the team! So glad we stopped here!”
“Ash was incredibly knowledgeable, helpful, and friendly when I purchased a new phone to upgrade my old phone. He could easily tell me comparative information between several brands and models and moved everything from my old phone to the new one. My experience at this store location was excellent and I would gladly return.”
“Alicia was anazing...it's crazy everything i add a li e my phone bill gets cheaper, I have maxed out at 4 lines.And now my phone bill is only 100A month.That is amazing to me”
“The girl Amy that works there is totally amazing I had to go back because I'm a boomer and she helps set my voicemail up. Not only is she amazing that gives great customer service I would love to have her as a friend forever Boost Mobile really did me good”
“Last night my business phone stopped working randomly. I went in there 20 minutes before closing and two gentlemen took care of the problem for placing my SIM card.”
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“Walked in told Andrew exactly what I needed. I got a new phone and everything in the process of transferring devices. It was fast and easy. I was in and out in 30 min. Alex was a great help also.”