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March 2024 by The Metrologist
What a great experience. I have not had my eyes checked in years. I scheduled my exam so the process went extremely smooth. All staff members were very polite. The instruments used for the eye exam were state-of-the-art. Dr. Byrne was especially excellent. She took her time to explain everything and made me feel comfortable. I will be going back and my husband now wants to schedule his eye exams here also!
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March 2024 by LaJuana Mukes
It had been years when I purchase glasses from lensCrafters. Again I provided my prescription so I never seen the doctor… I was looking for a certain type of frame and that’s when I decided to try them again . Everything was on point from frames to customer service to quality. I will be returning again thank you.
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March 2024 by Dave Butler
I was running late and they took the time to take care of me. The staff and the eye doctor were very professional, helpfu,l and caring.
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February 2024 by Kathy A
Great experience. Customer service was excellent and a great selection of glasses in all price ranges. Would definitely go back.
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February 2024 by Molly Warren
Charnell at Merrillville Lens Crafters is the one to see , she fixed my problem with my frame has excellent customer service .
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February 2024 by Susan Sharp
The doctor was very pleasant. But had a 10:20 Appt but the mall doesn’t have any doors open until 10:30. Had to call to find out where to come in. Moved car 3 times before finding an employee entrance. It would’ve been nice to be informed a head of time. Also We’ve been coming here for 20 years but there are no records for us. Also did the online check in and history and they didn’t have that either.
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February 2024 by Chris Jr.
Very nice staff when I recently visited and before. Everyone was helpful and imformative.
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February 2024 by Lachelle Holly
Excellent customer experience from all of the employees. Very rare these days.
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January 2024 by Rita Phillips
This was my first time at this LensCrafters since moving to Indiana. My first impression when I walked in was “what a beautiful store” it was almost like walking into a Jewelry store. The eye glass frames were displayed nicely and everyone that greeted me or serviced me was polite and helpful. Dr Byrne was thorough explaining everything to me during my exam. Charnell assisted me with my frames without rushing me and she also gave me input about my choices. I interacted with other employees but don’t know their names, I just know this visit was a great experience from beginning to end.
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January 2024 by Debra Ingalls
Jordan was the best assistant with the purchase of my Michael Kors glasses! Super sweet and friendly 100%!!
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December 2023 by Jesus Sanchez
Things were missing from my order. The manager that received my package opened it and when I went to pick it up they handed me the box with just the glasses in it. No receipts, no paperwork, no cleaning kit. No shipping box. They were very rude. I tried to explain how I had spoken to Ray-Bans and they had told me that it would come in a box and they gave me a bag after complaining and said that's all that was included that Ray-Bans never sent them a box and it had no name on it when it came in. So how would they know that it was my order? That doesn't make sense. I will never go back to LensCrafters. It made my experience buying Ray-Bans. Horrible and I don't think I would ever purchase Ray-Bans again I have to wait for a box to come in so I can do my return. I am very disappointed and will write reviews online regarding this transaction.
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December 2023 by Jiraiya
Jordan was very patient and helpful.. the whole team there is great
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October 2023 by Dennis Gentry
Staff is great I was going to buy sun glass also but I went into shock from the price so I had to cancelsun glasses
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August 2023 by Bill Eich
Jordan was very easy to work with bringing several similar styles for me to try on. She helped explain the lense options and the price options based upon my selection for the lenses I eventually chose.
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July 2023 by Sharon Sedevic
Great service! Friendly staff. Our salesperson, Jordan, was very helpful.
