Staybridge Suites Merrillville by IHG receives consistently positive reviews for its friendly and helpful staff, who are described as kind, welcoming, and going above and beyond. Guests frequently feel welcomed by the team at the front desk and in the dining areas. The rooms are noted as being quite nice, very clean, and spacious. The hotel offers many amenities, including a pool, exercise room, laundry, and office and tech rooms. The complimentary breakfast and happy hour are appreciated, with staff ensuring guests are well cared for. While the rooms are considered very expensive by some, and the poor quality WiFi is a significant drawback noted as killing the experience, the overall service is a major highlight. The staff's willingness to resolve issues, such as moving guests to upgraded suites when problems arise, reinforces a strong commitment to guest satisfaction. Many guests express a definite intent to return when in the area.
Very clean room and everything functioned as it should. The bed was a perfect blend of firm and comfortable!
August 2025
Showed up and Jackie was the kindest Front desk agent I have ever met. She was warm and welcoming. I’ve stayed here so many times and she was by far the most helpful and kind agent, and I have had multiple great experiences prior. Bre, was also super kind and welcoming.
August 2025
Staff was so friendly and helpful. We were visiting our sister in the near by hospital and everyone asked about her and the staff in the dining room for breakfast and happy hour made sure we had plenty to eat. The rooms were very clean and spacious. If we need to stay in the area again, we’ll stay at Staybridge suites.
