Staybridge Suites Merrillville by IHG receives consistently positive reviews for its friendly and helpful staff, who are described as kind, welcoming, and going above and beyond. Guests frequently feel welcomed by the team at the front desk and in the dining areas. The rooms are noted as being quite nice, very clean, and spacious. The hotel offers many amenities, including a pool, exercise room, laundry, and office and tech rooms. The complimentary breakfast and happy hour are appreciated, with staff ensuring guests are well cared for. While the rooms are considered very expensive by some, and the poor quality WiFi is a significant drawback noted as killing the experience, the overall service is a major highlight. The staff's willingness to resolve issues, such as moving guests to upgraded suites when problems arise, reinforces a strong commitment to guest satisfaction. Many guests express a definite intent to return when in the area.
My stay was amazing. The staff is great, Lisa Nancy Dee Dee Mozell made me feel right at home. I am going to be recommending this hotel to everyone!
August 2026
it was a very enjoyable experience, and I would definitely recommend this hotel to anyone looking for a comfortable stay with great customer service.
August 2026
We stayed here for months and everything has been amazing. We hate to be leaving. Lisa, Nancy, Dee Dee, Isaiah, and Sabrinna made sure we were well taken care of. Whenever we are back in town for a project, we will be staying here!!!
