The Duke Of Oil has received mixed reviews from customers, showcasing both positive experiences and significant concerns. Many customers appreciate the exceptional hospitality and professionalism of Keith and his team. They highlight the quick service, with some stating that oil changes were completed in under ten minutes. Customers often mention feeling cared for, as they are offered water and treated well during their visits. However, some reviews express frustration with service issues and miscommunication. One customer reported a serious problem with their oil pan, stating that they were never informed about its condition during previous visits, leading to costly repairs elsewhere. This negative experience highlighted perceived incompetence among the staff, with claims of poor communication and a lack of accountability. Others noted minor issues, such as dirty handprints left in their vehicles or discrepancies in tire pressure checks, but overall expressed satisfaction with the speed and efficiency of the service. While some customers remain loyal and plan to return due to positive interactions, others have vowed never to return due to serious service failures. Overall, The Duke Of Oil presents a mix of quick service and customer care alongside concerns about communication and quality control.
