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October 2023 by Google user
Salesman Josh was a difficult person. He was uninformative, argumentive and not at all helpful. He wouldn't look for a vehicle and even agree to talk about a deal. I bought new cars through salesmen over the past 50 years. Josh was the worst. His silent and supposedly MSRP was the highest of 4 dealers on a GV70. Their new car inventory hasn't changed in quantity in over 3 weeks. Avoid the aggravation and avoid Josh. His fake emails said he had great news and to call him but provided nothing, twice. One more bad review and this stealer enters 3 star review range.
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September 2023 by Dan Coffey
Salesman Josh was a difficult person. He was uninformative, argumentive and not at all helpful. He wouldn't look for a vehicle and even agree to talk about a deal. I bought new cars through salesmen over the past 50 years. Josh was the worst. His silent and supposedly MSRP was the highest of 4 dealers on a GV70. Their new car inventory hasn't changed in quantity in over 3 weeks. Avoid the aggravation and avoid Josh. His fake emails said he had great news and to call him but provided nothing, twice. One more bad review and this stealer enters 3 star review range.
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September 2023 by Eric Gdowski
Excellent, fast experience when I purchased my vehicle.
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September 2023 by Joshua Avila
Amazing place great service, and Love my Vehicle
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September 2023 by Bill McKee
lol 18% markup on a GV80. 100k for a Hyundai lol! Entire experience was a joke. Salesman laid down a 14k markup. Some 3k “coating package” stated “well we need to keep the lights on don’t we!?” Went from 14k down to 3k markup within 10mins .. when asked how he can justify coming at me with 14k and be at 3k markup within minutes .. “hey I had to try for the most .. so you can’t blame me”. What a shady stealership! Stay clear of this place lol
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July 2023 by Boopathi69
They were great I dealt with the star of the show there Alfonso (the Fonz) the guy is good at his job and he likes it has self respect and therefore gives lots of respect to the customers that come in and that little bit makes it a good experience instead of another dealership I visited in Dearborn, Mi where people had cold clammy hands and it was tucked away in a corner and it was just a horrible experience and I put it deposit down at the Dearborn Genesis took me forever to get it back to where I had to have my bank ask for the money back so that was a bad experience at Genesis of Dearborn but the Genesis Webb in Indiana was fantastic!Go there they got good products, good deals, and see the Fonz!
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February 2023 by n mcph
We recently traded in our Lexus NX for a 2023 GV70. Was one of the best decisions we have made. "Big" John helped us learn about the vehicle and gave us all the information that we needed to make an educated decision about our purchase. The sales experience is always a long one, but this seemed different. My husband and I are both in sales and are well aware of all of the "tactics" at car dealerships, but when we were there he was able to make us feel like the only thing that he cared about was helping us find exactly what we wanted. There were no pushy moments. Ultimately we are happy with our experience at Genesis of Highland and even happier with the product we took home. The vehicle is a real thing of beauty.
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February 2023 by Michael Burke
If you are searching for a vehicle dealership where the staff treat you with respect and understanding go to Genesis of Highland (Webb Hyundai Highland). Then request to speak to Big John Crawford and initiate your next steps to owning the vehicle you desire. The Finance folks at this dealership are first class professionals.
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February 2023 by David Kaplan
Feel free to google “Genesis refuses to service vehicle” to hear additional stories about nightmare customer service at a multitude of Genesis dealerships throughout the country. In summary: Genesis dealers commonly refuse to service Genesis vehicles, and Genesis Corporate is toothless and does not stand behind their vehicles.
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August 2022 by Cristina Aguilar
Reached out to this dealer after another deal locally fell through. I was connected with Eric Gdowski and was immediately listened to, he was responsive and worked very quickly to get me in the car I was looking for. Needless to say after one deal fell apart 48 hours later I had a new car from Genesis of Highland. Thanks to their honest and proactive approach they won our business. Would highly recommend this dealership for their professionalism and eagerness to do right by their customers. Thank you Eric and Genesis of Highland for a great experience.
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March 2022 by Kristin Italiano
2022: AVOID. Laughable that the dealer believes 18% "MARKET ADJUSTMENT" added to MSRP isn't price gouging the customer. Apparently, educated customers are not their target market. There is no recovery from bad business practices. Rep laughed, confirming they've been able to charge 24%. AVOID and share out
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February 2022 by Jonathan Miller
I recently purchased a Hyundai Genesis from Webb dealership in Highland. Conrad Kerosky was the dealer that assisted me with the buy. He was kind, informative and very knowledgeable. It made my experience very assuring and comfortable. I’d highly recommend doing business with him.
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December 2021 by Ted Massey
I just bought a 2022 G70 yesterday. Hands down the best buying experience I have had in a long time. Alfonso was amazing! We took a long test drive and his knowledge of the product was second to none. Thanks
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December 2020 by Anthony
Purchased A Genesis G80 from Adam Biers.No High pressure, price quoted was honored The salesman, Adam Biers, as well as Luis made the experience seamless. Best auto buying experience ever
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February 2020 by Paul Cussen
I purchased a car from Webb Genesis Highland IN and Dave Cox couldn't have made the process any better. Answered all of my questions and walked through all of the details of the purchase. Very knowledgeable about the G80 and all of the features. A lot of paperwork for an Illinois resident buying a car in Indiana, but Dave made it painless and easy explaining all of the documents and how the states sort out the details. If you are thinking about a new car I would recommend heading down to Webb Genesis Highland IN and let Dave show you the Genesis lineup.
