At the XFINITY Store by Comcast in Merrillville, IN, customers can explore a variety of services such as Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. They can also make payments and exchange equipment. Many customers have had positive experiences at this location, particularly praising the staff for their helpfulness and efficiency. One customer highlighted Jade's assistance in activating a new iPad and correcting account issues to lower future bills, while another described Amari's quick and professional service when purchasing a new phone and watch. However, not all experiences were favorable. Some reviews noted a lack of personal connection and mechanical service from staff. Customers expressed frustration with rising costs and limited options for their services. There were also comments about product availability, with some customers being directed to other stores for items they wanted. Despite mixed reviews, the Merrillville location stands out for its dedicated staff, especially noted for their patience and willingness to assist customers. Overall, the store offers a range of services but may need to improve customer service consistency and product availability.
Went to merrillville store today got an upgrade on my phone I had Laura and Ken help me both are very knowledgeable and professional and very patient great customer service I will give them solid 5Stars⭐️⭐️⭐️⭐️⭐️thank you soo much!!!!!!
June 2025
My sister is proud of her phone from Xfinity but it needs to be checked out some more.
August 2024
Customer service inside were very professional and nice
