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“Nothing better than quality people providing quality goods!!! I go out of my way just to give this local business, my money, and not the big chain stores. Some things are just worth the effort.”
“We needed some keys made for an RV and shed. We tried everywhere: Home Depot, Lowes, Menards, and no one had the key type! Ace Hardware did!!! We were able to get the keys made in about 10 minutes. I wish we'd thought of them first!”
“We returned a large nonworking generator to the Plainfield store for refund. Due to our error there was a problem with the return. Their staff members were terrific in offering us an option and a fix. Marina was outstanding in her customer service, even when my spouse got testy. She kept calm, offered a solution and she resolved the issue all the while remaining pleasant and professional. The very best in customer service. Thank you Marina.”
“Staff is always extremely friendly and helpful. I have stopped going to the bigger stores (Lowes, Menards, etc) because they always have what I am looking for! I believe in shopping local and smaller stores, and there's a reason. I get a better experience every time! Pay this store a visit, you'll see what I mean!”
“We came in for Milwaukee tools but couldn’t find them. We ran into Kevin and asked him. He told us they didn’t sell them at their store but told us who does and even looked it up to make sure he was correct. He was very friendly and let us know that Dewalt in his opinion was right up there with Milwaukee. We’re set on Milwaukee so we decided to go to Ace because he said whenever Lowe’s doesn’t have something, he goes to Ace and they’re always knowledgeable of their products. Kevin needs a raise!! His name tag said 3 year service star award, a sales associate, and Tool World!”
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“I love going to Jerry for my Stihl needs. He is one of the most honest businessmen I know. He will treat you well. When Jerry says he's going to do something, you can count on it being done. Will always return to Jerry.”