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March 2024 by Eddy Jay
Another guest, next to our room, was very loud on the phone and played loud music late into the night. I reported the situation to the front desk, and they took action by knocking on his door, but he continued his loud behavior shortly after the receptionist left. We would have enjoyed our stay in this modest and clean facility, but for that incidence.Rooms: The room was great! Comfortable bed, clean environment
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March 2024 by wal llang
Rooms are clean. Hot breakfast, very close to Ball State.
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March 2024 by Tyler Mumpower
I stayed there for two days had a great conversation with the manager before and after check out everything went good while staying the problem came when they tried to keep my deposit and when I asked why they said they had video proof of me destroyingTowels ??♂️ which makes zero sense considering I only used the pool once and definitely didn’t hurt any towels smh so I asked them to send me the proof or let me come see it they refused guy at Muncie location started cussing me out and hung up on me so I called corporate and a lot of good that did they also said they couldn’t do anything even tho I had a video of the room when I checked out and everything the place is a scam and rip off I couldn’t have been a better stay for them cause zero problems didn’t even complain like everyone else did about the whole second floor smelling like marijuana . I’ve stayed in many hotels I’ve never in my life not got my deposit back this is just crazy so as of now my bank is disputing it and next step I talk to my lawyer 0/10 do not stay here trust meNoteworthy details: Make sure you take pictures and videos of everything you do cause they will find any way to keep your deposit even if they have to make one up
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January 2024 by Carnell Davis
This place is horrible for a best western the had no Wi-Fi the tv was in an out an the phones didn’t work in our room on top of that the vending machine was broke they lied about having an upgrade available until I showed them online that it was available all this an they had the nerve to charge $100 deposit I checked out after 10 minutes with no refund not to be mean but most Indian hotels are ??I’ve switched to IHG holiday inn down the road only $25 deposit an $6 more but well worth itRooms: Was not the best was told the Whirlpool leaks so I was told not to fill it up
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December 2023 by Darrell May
I had to stay there for several months, the only one problem I had was a certain smell I didn't like. Mainly because my kids had to smell it as well. They did try to cover up the smell but sometimes it was very strong. All of the people that worked there are very nice and helpful. The cleaning people are very nice as well , they would do what ever you needed in a short amount of time.
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December 2023 by Dave Mowbray
It was clean, quiet and comfortable. Staff was friendly. Overall good stay.
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December 2023 by Terrie Clayton
This place is absolutely wonderful! Very clean. Beds are very comfortable and rooms are real nice. Hardwood floors instead of carpet. Freshly painted and updated. Service is the best and friendliest people around! They are all smiles and willing to help with anything you need. The heated indoor pool is beautiful and awesome. I highly recommend this Best Western and will be a returning customer. Thank y’all so much for making our stay fabulous!
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December 2023 by Joshua LeFrancois
Manager was really nice. Went out his way to get us water. Rooms was clean as well. Over all a good
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November 2023 by amber thornburg
The jetted tub was amazing but the bed was broken in and hurt my back. Didn't sleep the greatest.
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July 2023 by David Hicks
Best Westerns aren't the Ritz, of course but this hotel was super clean, well maintained and staffed by very friendly, professional people. I will definitely stay again. Very nice pool, too.
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July 2023 by Marcia Taylor L.
All I can say is it was clean. I'm thankful for that. The manager was rude. Not to mention the fact you couldn't understand half of what he said. But I could have dealt with that if he wasn't rude. Things happen that I was not informed of. Including the fact that my grandchildren who are certified to swim and great swimmers were not allowed down there alone so I could pack the car to leave. They are 13 and 14 and been swimming since they were little babies. And if I had been informed up front when I told him I was going to bring cash hold my card on the room till I got there. I would have just let him use the card but no I had to cough up another hundred dollar bill so he'd have it for incidentals. I guess when he left when I went to get my hundred dollars back out the towels. He he seems satisfied when he returned that I hadn't stolen any. Or anything else. If you said anything I would have told him my towels were at home were a lot better than his towels there. I don't ever plan on going back there again. I only went because they had a pool. And hot breakfast. When it's served at 8:00 and it's taken up at 9:00 there ought to be enough to go around but there wasn't some mornings. I'd have gave him a zero but that wasn't an option.
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July 2023 by Eugene B.
This has to be one the worst places I have ever had to stay ! My first few days started off ok ! But after that everything was downhill. This place is to be expected to have bugs if you stay on the 1st floor. I had a flood of ants in the room when i returned from work and I spoke to management about it and after having to speak to them not once but twice ! The management decided to come and see the problem for themselves and then tried to reflect the problem on me saying it was the cause of food being left. I keep all my trash together and the room well kept during all my travels. Even if there were to be a grain of rice on the floor the amount of ants gathered should not have reflected that. Also since he decided to inspect the room other parts of the room were not cleaned or maintained by staff prior to me occupying that room. Once my room was switched going forward my rooming was satisfactory at the moment. I also checked out a few days early and I asked to be refunded the amount of days not used and to release the lift on my credit card for incidentals. I had to go through a whole process with them long story short if you need to stay somewhere go somewhere else this place not it !!
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May 2023 by Derrick Davis
Stayed one night (5/9) for business as an emergency. Up front cost was $111. Room was adequate and very clean on the second floor. Beds were firm, pillows deflated and a little uncomfortable. Still satisfactory. The loss of a star is because of the insane $100 hold put on my card for incidentals. I stayed in a 4-star hotel a few weeks ago and it was $25 on a $200 per night room. I would've booked elsewhere if it was up to me, just because of that. What do you think I'm going to do in there, raise chickens? Thank you for the hospitality. Up-front was kind and sincere. It was a very quiet Tuesday night.Rooms: Laminate flooring throughout.Nearby activities: Ball State is right across the street.Safety: The lighting in the parking lot was more than adequate.Food & drinks: Tons of restaurants down the street.Noteworthy details: It's mostly de-branded out front, with only a low-profile roadside sign.
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May 2023 by Home with the Howard's
Location is pretty good and close to shops and our family. However the hot tub is broken and green with stagnant water. The room we had was pretty outdated and not the cleanest so we sanitized everything and made the best of it while we were visiting Muncie. 20 years ago this was a nice hotel even had a sauna back then.Safety: The broken hot tub with the green stagnant water is definitely a safety concern. They need to have it fixed or completely enclosed
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May 2023 by Ssndi Haggerty
We have stayed here before, we were in for our grandsons ball state graduation and the hotel was conveniently located for ceremonies. The hotel is clean, quiet, and with a good continental breakfast.
