CVS Pharmacy is a neighborhood pharmacy ready to provide everyday essentials and help with prescriptions, with many locations open seven days a week including nights and weekends. The pharmacy team is there to offer advice and help look for savings on medications. Experiences with the staff can vary. Some customers report very positive interactions, describing the entire staff as patient and invested in the customer experience, with some employees being called absolutely amazing, understanding, kind, professional, very nice, and very helpful. Specific instances include a pharmacist who calmly assisted a nervous customer and a clerk who provided exceptional service by actively helping customers find items and offering helpful information. Other experiences note that service can sometimes feel less friendly initially, with customers occasionally feeling like a hassle or a burden during busy periods, especially when resolving complex prescription transfers or stock issues. However, staff have been known to apologize for frustration, acknowledging it is not the customer's fault. The team works to fill prescriptions even when medications are on back order from other locations, and pharmacists personally update customers on wait times. Staff also demonstrate professionalism by diligently checking multiple savings programs like Good RX and Single Care to find the best price for patients, even when medications are very expensive. Overall, the pharmacy aims to be there for customers when they need them.
