Kia of Muncie is a trusted car dealership and a staple of the Gates Family Auto Group. Customers report a great and excellent buying experience from start to finish, from sales to finance to delivery. The friendly, knowledgeable, and wonderful staff, including specific team members in sales and finance, are frequently praised for being helpful, patient, and putting customers at ease. They work to get clients into a much-needed new vehicle, such as a Kia Sorento or Telluride, within their budget using finance offers and lease specials. The service extends beyond the sale, with a state-of-the-art service center. The dealership provides outstanding support, handling issues like road hazards promptly and offering discounts. Management is noted for exceptional customer care, including providing complimentary services. The team makes the process easy and efficient, with one customer noting they were in and out in less than an hour. The overall experience is described as amazing and excellent, making customers feel they want to buy from them again, solidifying Kia of Muncie as a partner in all things automotive.
