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December 2023 by Kimberly Hartley
My debit cards gets locked out almost weekly. Not on foreign purchases. Only blocks small business that are in my local town. MKes zero sense and they tell me they can't left the blocks from MY account to get to MY OWN MONEY! Horrible banking experience for the past few years. The worst!
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November 2023 by patricia roark
Madison St branch was very friendly and helpful and the bethel branch gave me what I needed
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May 2023 by Lynsie King
Ewa is amazing! She is so helpful and very good at explaining everything in a way I understand
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March 2023 by Linda Kasdorf
Do not use this Credit Union. They act like the money belongs to them.My mother passed away, and they would Not take her Death Certificate, My sister and I were executor of the estate, and they wouldn't let us have any Access to her accounts. They put us through hell at a very devastating time in our lives.We had to Argue with managers several times about our mother's money, which became ours after her death. There is something wrong with Credit Union.Our lawyer said they could not do that, but they did it anyway. We thought about taking them to court, but we were not emotionally strong enough to be going through something like that or having the funds to follow through.The funeral home doesn't wait until the end of the estate to lay a loved one to rest.I do believe there is something going on with this Credit Union.I use a Credit Union in Michigan, and they don't act the way this one does.I have read other reviews, and It sounds like we are not the only ones that feel this way.Be careful here. They need to understand it's not their money.
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March 2023 by Khepri Rising
AVOID. The most useless credit union in the city. They can never help when there's a problem, and they are condescending about it too. I switched to Thrive and am very happy. Trying to get a family member to switch after witnessing the rep be condescending to my elderly mom and saying she can't help with my mom's issue. You guys should be ashamed.
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January 2023 by Aaron Q.
I've been member of this "credit union" since the 80's when it was the Warner Gear Employees Credit Union. It was pretty good back then. They went corporate back in the 90's after WG shut down and have been terrible ever since. They have credit union privileges but operate worse than most banks.Now it seems not only is their performance terrible, they have now gone woke. I tried to buy a Strikeman target shooting kit using my Prime Trust credit card. The card was declined multiple times. Just as a test used it on Amazon and a local store with an hour and all transactions went through. So I went back home and tried to order the Strikeman kit again and the card was declined. It's clear they are selectively picking what customers can and cannot buy with their credit card. We are in the process of moving out of Prime Trust permanently due to these issues. Vote with your wallet folks!
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November 2022 by Kristy Campbell
It has been a headache since I've been banking here especially with the strict account privileges and many other things. I am trying to hang in there!
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October 2022 by Destin Holmes
If there was a better bank I'd reconsider, prime trust FCU's, support is far above most customer service I've received in a long time of hard work and, laborious tributes, their understanding and, willingness with help and, sympathy is beyond what is expected. I spoke with a very polite & considerate Ma'am named Sherry over the phone and, I was very pleased with how calm and reassuring/helpful she was, this level of work is more then incentive can provide, driven workers like this have my praise and, thank. To this branch and it's workers, keep it up!
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March 2022 by Breana Anderson
It is impossible to bank here if you don’t like in the city. Terrible communication amoung employees to customers. They also have no sympathy for people like it’s not someone’s money. They sent my debit card to the wrong address twice leaving me with no money for two months and no one cared. Sad because I want to support a small business credit union but it’s clear why bigger banking is more realistic.
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February 2022 by Brooke Hulsizer
This place is amazing! They gave me a car loan that I really needed right after I got out of college. Even though I had no one to co-sign for me at such a young age, they decided to give me a chance and help me out. I'm so grateful for their graciousness and for the positive impact they had on my life!
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December 2021 by Jonathan Sunday
I came across MR Kevin McCarthycrypto when he appeared as a guest on a Forex Podcast in USA. I was listening to and was very impressed with him straightforward approach and the principles of his
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September 2021 by Jacob Hiatt
TL:DR: If you like customer service bank somewhere else. Like star bank for instance.Full review: I used to love banking here, but it seems as if they're determined to make their services unusable. I used to deposit my checks every Friday at the Broadway branch but now that branch is drive through only. The wait times are terrible so, I started using the online services, well those are just as bad and I constantly get locked out of my account or have my card locked. Since I can't walk into my local branch, it can take days to get someone on the phone that can fix my problem. I've recently decided that I needed to go somewhere else and have moved to star bank. They are simply better at serving people. You can bank with a real person 7am to 7pm From Monday to Saturday, all branches walk in. I don't know why primetrust has made it harder to bank with them when their competition is doing the opposite but it's cost them at least one customer.
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September 2021 by Khulood Sibal Ba
I'm ecstatic and grateful for everything Mrs. Florence Agnez has done for me. Because of my previous experience, I am unlikely to believe that I will ever find an account manager as trustworthy and honest as you. You are unquestionably the finest of the best. In a week, I traded $700 and made $8,480.
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September 2021 by Oladivine Moses
Looking for the best FOREX & STOCK Account Manager? Then I've brought you to all good news that Sherry Sherry is the Best FOREX, STOCK, BINARY OPTION & IQ OPTION online Trader, who can turn $500 into $6,500 in just 4days.... Ever since she started trading for me, I have never had any reason to regret my knowing her... contact her now
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July 2021 by Ric Bauman
Thank you Prime Trust/Greg A. You have met our financial needs every step of the way. Its a secure feeling to know that customer loyalty means something. Again, Thank you. R B.
