PrimeTrust Federal Credit Union is a trusted community financial institution serving individuals and businesses across Delaware, Madison, Henry, Hamilton, and Hancock Counties in Indiana. With four branches and a range of services, including banking, checking, home loans, auto loans, and business loans, PrimeTrust offers convenient access through full-featured online and mobile banking, as well as over 5,000 ATMs nationwide. Many members have praised PrimeTrust for its excellent service and helpful staff. Customers highlight how staff members like Ewa and Sherry are polite, kind, and quick to assist with various needs, such as loan applications and account issues. Ewa, in particular, is noted for making processes seamless and respectful, while Sherry is appreciated for her calm and reassuring attitude over the phone. Long-term members value the trust and support they have received over the years, citing exceptional rates and service across generations. The credit union is also recognized for its willingness to help young individuals secure auto loans, even without a co-signer, demonstrating its commitment to supporting members at different life stages. Overall, PrimeTrust FCU is praised for its caring staff, quick and easy service, and dedication to helping members succeed in their financial goals.
Mortgage lending officer Tami provided great assistance. Very professional and answered all questions.
June 2026
I want to compliment Andrew at the Madison St. location and Malissa at the Bethel Ave. location. They were both so nice and professional. I was very happy with the service I received from both of them. I would recommend with high accolades Primetrust to anyone. Primetrust is a great place to do business.
April 2026
Very helpful and friendly. I am always satisfied when I leave PrimeTrust Bank and never have any problems. Any issues I have encountered all I have to do is contact PrimeTrust and they always solve my issues.
