Verizon in Muncie, IN is a reliable and customer-focused mobile service provider. The store offers a wide range of products and services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store in person or shop online, with convenient options like in-store pickup, free 2-day shipping, and same-day delivery. The store's staff is known for their exceptional customer service. Jazmin Brown, a representative at the Muncie location, was praised for her patience, expertise, and willingness to go above and beyond to find the best solutions for her customers. Customers have reported that she made a big company feel like a small business, where the customer experience truly matters. Another customer, Eric, was also commended for his exceptional service. He helped a customer port their phone from Mint to Verizon, taking the time to ensure a smooth transition and finding all available discounts. The customer was so impressed that they said they would return to the store specifically to work with Eric in the future. Overall, the Verizon store in Muncie has received positive reviews for its knowledgeable and friendly staff, convenient services, and commitment to customer satisfaction. Customers have consistently praised the store's ability to make them feel valued and well-cared for, even during difficult personal situations.
Eric did a great job being thorough and assisting me on an upgrade from IPhone 13 to IPhone 16 Pro Max. He was very creative in helping me reach my goal to keep my monthly expenditure from increasing. Thanks Eric for excellent service.
August 2024
They are really nice here and try their best to help with any questions I have. I am not into all the gadgets that come on my phone, but they help me understand as much as they can.
March 2024
Xavier was very helpful. He was patient and answered all questions. Extremely polite and professional.
