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“This is my first ever review of a store. I am submitting this review because Story has been fabulous to work with. He met my husband and I in the store and helped us plan an entire bath remodel. He designed a custom vanity for us and gave me prices for everything that I requested (sink, shower, custom glass, tile, closet doors, fixtures, and much more). I have emailed him countless times and he has always responded very quickly and answered all of my questions. He has been SO HELPFUL, professional, and has given us outstanding customer service, which is rare these days. (It is difficult to find help in other home improvement stores). I have been super impressed with BuildMyPlace and Story.”
“Despite problems with the manufacture of the flooring I selected from Pro choice Keith stayed on top of things and kept me informed of each stage of a supply change problem.”
“Wanted to shout out John, our cashier, for being extra helpful and helping us pick out the right pet item we needed. The store is sectioned out well, so it was easy to find things and prices are reasonable.”
“We purchased the mechanism for the Deluxe Queen Murphy bed. The material supply list, directions and illustrations were extremely well written and the quality of the mechanism is excellent! Very well made and heavy duty! Completely confident it will perform and hold up for many years of use! Could not be happier with the product! Crate-a-Bed support was amazing and very responsive! I communicated a few times in the chat feature on their website and the customer service was excellent and prompt! I highly recommend Create-a-bed and thrilled to support an American Company!”
“Menards is definitely a One-Stop shop they carry a little bit of everything make sure you look for their sale ads and look for their clearance items while you're in their store because a lot of times it's not advertised and it'll be marked down sometimes as much as half off so make sure you check them out their quality is good their lumber is good most of their employees are pretty knowledgeable when it comes to getting what you need or helping you find it so don't hesitate to ask if you can't find something because chances are they do have it it's just everywhere and make sure you check out the second floor you'll find some discounted items up there as well”
“Mackenzie Burns was very helpful and went above and beyond to get the washer and dryer I wanted! The one I wanted wasn’t in stock so he upgraded me to the next level washer and dryer that he had in stock! He immediately greeted me and got everything done swiftly! Thanks again, I’ll definitely be back! Ronnie and Zack were very helpful today on 5/30/26. Ronnie went above and beyond to get me everything I needed! Thanks!”
“Really appreciate store manager Christopher Nalley getting me a refund on an incomplete online order. I was credited $74 immediately to my debit card (for the delivery fee plus an apology credit towards future use in the store.) Then he immediately sent out the missing part of my order to me and waived the delivery charge. I didn't think customer service like this exists anymore.”
“I want to give a greatful shout-out to Steve A for being so incredibly kind and patient with me after multiple other associates hadn't been able to help me locate the item I was searching for. I can find my way around the power tools; but apparently I require a map and a guide to locate household batteries. Steve A is awesome and deserves a raise.”
“Good customer service. I found all the supplies needed for a DIY job. It helps a lot finding the item online because it gives you the location. It makes it easier to locate the items in the store.”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“The other day, I witnessed Derek handle a very rude customer with exceptional professionalism. He remained calm, respectful, and patient throughout the entire interaction, never letting the customer’s behavior affect the quality of his service. Derek communicated clearly, stayed focused on finding a solution, and maintained a positive attitude from start to finish. His professionalism and commitment to providing excellent customer service are truly appreciated and reflect positively on the entire team. He deserves recognition for the way he handled such a difficult situation.”