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8AM - 4:30PM
2200 Brennen Business Ct, Louisville
Home Improvements
“This is my first ever review of a store. I am submitting this review because Story has been fabulous to work with. He met my husband and I in the store and helped us plan an entire bath remodel. He designed a custom vanity for us and gave me prices for everything that I requested (sink, shower, custom glass, tile, closet doors, fixtures, and much more). I have emailed him countless times and he has always responded very quickly and answered all of my questions. He has been SO HELPFUL, professional, and has given us outstanding customer service, which is rare these days. (It is difficult to find help in other home improvement stores). I have been super impressed with BuildMyPlace and Story.”
“Builders Surplus is simply a great experience all around. If you're just looking for ideas or want a design consult this is the place. Great prices, great service, install or do it yourself or both. Dewey and his team were great. He helped us design our space to the millimeter with our measurements. No pressure, great additional ideas for our space, on time deliveries and installs. We could not be happier. They will be the only place we go to for any further renovations.”
“We are delighted with our home now! John Allgeier and his team did a fantastic job of getting us out of the 1980's and bringing my vision of polished, rustic beauty to life. John was easy to work with and stayed in close contact with us throughout the process. He was great at working with my sensitivities to chemicals. We would work with him again in a heartbeat. Highly recommended!”
“Despite problems with the manufacture of the flooring I selected from Pro choice Keith stayed on top of things and kept me informed of each stage of a supply change problem.”
“Solatube review
My Solatube was installed in late May 2024, it is now June 7. I was replacing a Sun Tunnel that had some issues, installation not product. I wanted the same type of product and found Honest Home and Solatube. The Solatube has a solar powered nightlight and I purchased the add-on light kit.
The removal of the old product and installation of the Solatube was done quickly and professionally by Juan and Bill.
I really like the nightlight, it is a soft light but bright enough to, excuse me, use the bathroom at night.
The add-on light kit uses a standard base bulb, the Sun Tunnel did not. The removal of the diffuser, for cleaning or bulb replacement, is easy and there are videos with instructions online.
Funnily enough, yesterday, when the sun was shining for the first time since insulation, I was thinking that I should turn off the light because it was so bright, silly me.
All in all I am pleased both with Honest Home (Sandra, Will, Bill and Juan) and with the Solatube product.
Thank you.”
“We purchased the mechanism for the Deluxe Queen Murphy bed. The material supply list, directions and illustrations were extremely well written and the quality of the mechanism is excellent! Very well made and heavy duty! Completely confident it will perform and hold up for many years of use! Could not be happier with the product! Crate-a-Bed support was amazing and very responsive! I communicated a few times in the chat feature on their website and the customer service was excellent and prompt! I highly recommend Create-a-bed and thrilled to support an American Company!”
“Tried to order a deer blind online then received notification it was no longer available. I went in store to see if they possibly had it in stock, they did not. I spoke to manager, Nate, asking about the possibility of another store having it. He was able to find several of them at a Louisiana store. He contacted the store and had them transferred. He kept in contact with me and gave me frequent status updates. Very much appreciated. He definitely went above and beyond. We are grateful! Nate saved Christmas ? The customer service from everyone was wonderful. Again, thank you so much….I have two very happy hunters ?”
“I have only been a hillbilly for a short period of time, but every interaction I've had here in that time has been absolutely phenomenal. I've had the pleasure of working with Charles, Andy, Brittany, and Brianna and they are all consistently happy, helpful, and knowledgeable. My 9 year old absolutely loves coming here to spend Dad's money and we always leave with a smile. If only I could get groceries here then I would never need to go anywhere else. This place is fantastic and a big part of that is due to the people who work here. Thank you!”
“Very helpful with products. One clerk made special accommodations to breakdown a bag of deicer because I couldn't handle a large bag then helped take it to the car.”
“Contacted Home Depot (hurstbourne) through the app to purchase a storm door and have it installed. Communication was perfect. They scheduled the measurement. Soon after called me to confirm the door and handle I wanted. After payment, I was contacted a couple days later to do the install. Perfect from start to finish.
Installed a Anderson 3000 full view storm door. Installed by a Home Depot contractor.”
“I would be lost with this Menards! I fulfill so many of my needs in Real Estate. I love the selections of lighting. I love the appliances. I love the junk food section. I love the lock and door section. I love the lumber yard! I love the back of the house folks that put up with my 1 million orders. They are all a blessing!”
“Everyone was social distancing and wearing mask...this is first time been in a public place since March 2020. We went for corrugated drains...This gentleman that worked there was so helpful...should have gotten his name...Thank you for your help...”
“George in the appliance section was amazing. He was so kind and helpful to my grandmother and myself while we tried to find a dryer that fit a small space in our home. We are grateful for all of his help and kindness, we will definitely be back to shop at this location because of him.”
“Really appreciate store manager Christopher Nalley getting me a refund on an incomplete online order. I was credited $74 immediately to my debit card (for the delivery fee plus an apology credit towards future use in the store.) Then he immediately sent out the missing part of my order to me and waived the delivery charge. I didn't think customer service like this exists anymore.”
“I want to give a greatful shout-out to Steve A for being so incredibly kind and patient with me after multiple other associates hadn't been able to help me locate the item I was searching for. I can find my way around the power tools; but apparently I require a map and a guide to locate household batteries. Steve A is awesome and deserves a raise.”
“What's the Lowe's Lowe's is a Lowe's if you've seen one you've seen them all. However online they said they had aloe vera plants and they did not have aloe vera plants”
“Love the customer service at this store. Ben is always ready to help in the lumber. Nathan is the one to see for appliances needs he is very knowledgeable. Customer service is very good at this store. The valspar paint is one of the very best. One coat coverage.”
“Purchased a stove on 11-22,used the top one time that evening.used the oven the next evening to start preparing for thanksgiving dinner.stove started malfunctioning.took back to Lowe’s and a gentleman named ZACH found us a even better stove in stock.ZACK saved our thanksgiving….big shout out to that man…thank you ZACK !!!!!!!!”
“Gotta be honest, haven't used Home Depot in a while...but needed a truck rental today. It was quick, easy and efficient. Great staff as well. In and out in about 7 minutes.”
“John in here was so nice to us he stopped what he was doing when he was so busy and helped cut us a custom piece of glass for our historic window I would give him a 100/10 for his customer service he’s was so kind and funny ?”
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“Updated: had issues with replacement windows installed under previous owners, so this is not entirely a review of the current company. The process of fixing the windows did take a few months, but I have to commend the current owner for making good on these and replacing one set of windows, and doing the maintenance needed on the others. Bill did conscientious work and even let us know when there was an issue with the factory replacements, which they took care of. The price and the lifetime warranty are good. The office admin are absolutely wonderful. Just be aware that things do take longer than expected/desired.”