Kroger Pharmacy is a mixed bag when it comes to customer experiences. While some customers have had positive interactions with staff members like Ethan, who is described as kind and helpful, others have encountered rude and indifferent employees, such as Mary Beth and an older woman who made rude faces. The pharmacy has faced challenges during the pandemic, with supply chain issues and staffing shortages, leading to long wait times and limited product availability. However, the store has recently seen a turnaround, with faster service, friendly staff, and a cleaner environment. Despite these improvements, the Kroger Pharmacy on Charlestown Road is still lacking in product variety and overall supply compared to other Kroger locations. Customers hope that the store will be able to address these issues in the future, as it is otherwise well-located and maintained. Overall, Kroger Pharmacy seems to be making efforts to improve its customer service and operations, but still has room for growth in terms of consistency and product selection.
Gabby checks and double checks your prescriptions. More than once I've been called to tell me the Dr prescribed something that wouldn't work with my other drugs. The people behind the counter are so friendly!!
September 2025
This is worse pharmacy I have ever dealt with. I have moved all my medications. It is poor communication and slow. Doctor calls medication in because you are sick and they want to take 3 days to fill it. They all need to be fired
September 2025
This is worse pharmacy I have ever dealt with. I have moved all my medications. It is poor communication and slow. Doctor calls medication in because you are sick and they want to take 3 days to fill it. They all need to be fired
