The AT&T Store provides knowledgeable, friendly, and very helpful customer service. Staff are patient and persistent, going far beyond expectations to assist customers. They answer all questions, help with complicated issues like phone setup and eSim transfers, and offer useful money-saving tips. Their kindness and effort makes customers feel comfortable and supported, often saving the day in difficult situations. The store is fortunate to have such heroic employees who provide wonderful service, leaving customers extremely grateful and likely to switch their service.
I went into the store, not knowing what to expect, having had the same phone company for the last 10 years. I was greeted with knowledgeable, friendly, very helpful staff who answered all of my questions and made me feel very comfortable. Will most likely be switching my service! Keep up the good work!
May 2024
Ken at the New Castle store is awesome. He really knows his job.
April 2024
All the associates and the district manager at the New Castle AT&T store was great!!! Recommend them!
