AutoZone on S Memorial Dr in New Castle, IN, is a well-regarded auto parts retailer known for its friendly and professional staff. Customers appreciate the attentive employees who are eager to help, answer questions, and provide assistance with car parts and accessories. Many reviews mention the helpfulness of staff, including employees going out of their way to assist in difficult situations, such as fixing windshield wipers in the rain or locating parts on the wall. The store offers a wide selection of new and remanufactured hard parts, maintenance items, and accessories, making it a convenient choice for vehicle needs. Customers often mention positive experiences, emphasizing the staff’s kindness and willingness to help. Overall, AutoZone in New Castle is seen as a reliable and helpful store where employees value customer satisfaction and are ready to assist with any automotive concerns.
The store manager, Corey, came out in in 0 degree weather for over an hour. He diagnosed the problem, installed the parts, and tested his work. I am a retired CEO and company owner and have never seen such customer service. Please let me know how best to tell more people! Tim Tapp
October 2025
The staff was efficient, helpful ,friendly. Great location!
July 2025
I needed help with a headlight build, walked in and they helped me right away, no charge, very friendly, and were very helpful!
