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March 2024 by Marquitta Groce
They were all great with great service
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February 2024 by Doug LaVeau
Went above and beyond to make my tire replacement and repairs possible.
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February 2024 by Amanda Pitcher (Pitcher Perfect Sweets)
Very helpful & understanding crew. Helped us tremendously. We got 4 new tires, 2 ball joints, and a new wheel hub done on a Saturday afternoon. No complaints.
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January 2024 by Jarrod Lavery
Got in and out with three hours.
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January 2024 by Brad Zachary
They put a tire on my vehicle. They did not follow my instructions. It's likely because doing so would have led to a tiny bit more work. Put the new tire on the rear passenger I told them. Did they? Nope. So, will I return... probably. Maybe. Idk.
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January 2024 by Donald Rodgers
Give them 4* for quality of the workmanship but 1*for time it takes for 4 tires and alignment 4 hours
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January 2024 by The Real Reviewer (Dreman23)
Went in today for tires and Alignment took a little bit longer than expected but I believe his name was Ron or Rob was very helper with and applied a discount
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December 2023 by debbie ritchie
The guys that were there before are no longer there Rob and the crew he has are so friendly and awesome and they will help you do whenever you need done then get you back on the road thank you so much Rob
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December 2023 by Nicky Foster
Great customer service! Every time I have come in they are professional and friendly! Thanks for all your help
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December 2023 by Sydney Flowers
I had no intentions of buying new tires today. I left my house & noticed how bad they really were. I knew I had no option but to replace my tires today. I call everywhere in New Castle and nobody has availability except for Big O. At first I was very hesitant about taking my vehicle to this shop because I have heard horror stories, but now I am very thankful to be a customer of Big O Tires. They replaced all 4 of my tires quickly & cost effectively. I had my 3 year old that hadn’t napped yet with me & the guys upfront didn’t even bat an eye at his loud, curious self. After everything is done I get halfway home & my tire light comes on ? I call Big O back & they have me bring my vehicle back. At this point I’m frustrated. It’s pouring rain, I have groceries in my trunk, and my toddler has went straight demon mode. Once I get back to the shop I’m met by Jacob & Jeremy to check to see what’s going on. I’m not going to lie - I wasn’t very friendly. I was frustrated and afraid that my car was going to need more work.Turns out my tire light just needed reset, which is wonderful! A huge shoutout to Mitch for taking such good care of me on the front end, and also Jacob & Jeremy for still being super friendly after dealing with my spicy attitude.I will gladly recommend all of my friends & family to Big O Tires. THANK YOU MITCH, JACOB, AND JEREMY. ❤️
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October 2023 by Whitney Davies
Jeremy is wonderful and I appreciate everything he has done for my family. He goes above and beyond to ensure things are taken care of. Thank you.
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October 2023 by Jim Jeffries
Jeremy and Rob at Big O will take care of your needs. I have dealt with them with all 3 of my cars and won't go anywhere else!
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October 2023 by Kathy Porter
The guys are all hard working and amazing people,finally my death wobble in my jeep is gone I am so grateful to them,way to go big o tires ,New Castle Indiana,thank you
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July 2023 by dar fairchild
I always go to Big O Tires. I like how friendly they are and their service has always been excellent. The manager always goes above and beyond to assist your needs.
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June 2023 by Kathi Glover
My friend got 2 tires from there. They made sure we understood everything they had to do to car. 2 lug nuts were stuck. Very friendly and helpful.