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March 2024 by Whitney Trennepohl
Amy is AMAZING. In fact, all the staff we have come across have been so friendly and helpful. The staff went above and beyond to help my husband and I get our passport applications and pictures done. They made special arrangements for us to come in late in the day after we had a horrible experience with the Anderson Post office on Raible. We were greeted with kindness, a smile, and a "how can I help" attitude.Thank you Amy for your help and thank you to all the staff at New Castle Post Office for your great customer service.
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August 2023 by Anderson Matz
Your service is critical and bullshit…. Why you holding a package for 3weeks now
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March 2023 by Jeff Fox
My package was in my delivery town yesterday and is now been sent to over 100 miles away. Great job USPS.
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December 2022 by Arbitrage Addict
The carriers that come to my house consistently go above and beyond. They do a great job, handle my scheduled pick ups wonderfully, scan my packages immediately and handle them with great care. Doesn't matter if it's my assigned carrier or a sub, they all do a great job.
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September 2022 by Bee Reviews
Our carriers are Always losing our mail. Its getting really old. On Glenwood, my address has a "B" at the end of the home #. I am missing several packages due to them being in a hurry and either putting my mail in the neighbors box without the "B" or wherever else except mine. Why is it so hard to get my mail in my box??? You guys are costing me alot of money by losing my orders!! ????
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August 2022 by Perry “perryd43” Stockard
Get! In and out and very polite and personal
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January 2022 by Bee Ellis
Our carriers are Always losing our mail. Its getting really old. On Glenwood, my address has a "B" at the end of the home #. I am missing several packages due to them being in a hurry and either putting my mail in the neighbors box without the "B" or wherever else except mine. Why is it so hard to get my mail in my box??? You guys are costing me alot of money by losing my orders!! ????
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January 2022 by Austyn Brooke
Scott at the New Castle location went above and beyond to help me get my Canadian permanent resident photos done. I appreciate it so much after being told by so many places that it wasn't possible.
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December 2021 by Kimberley Hokanson
I had a slip that said "sorry we missed you" but I was home all day and every time someone knocks or rings the doorbell, our dogs go crazy. So no one came to the house. It was in the mailbox. Getting in the building in a wheelchair is ridiculous. And once I was in the post office, they weren't polite, one laughed at me. And she repeated herself at least 3 times. I had to practically yell at her to get my stuff. My husband hasn't had good experiences either. Don't want to go back.
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November 2021 by Shannon Coady
I have an envelope that needs a signature and I saw the post woman drive up outside and drop the mail. I went out to get the mail and found a slip saying I wasn't home to sign. She literally didnt do her job because we all saw her. So now I have to wait till monday because of her inability to do a proper job. Geez!
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January 2021 by Looshone Scastara
Rude, unhelpful, slow and overcharged me $15 to mail a package and couldn't refund.I recommend driving even an hour out of your way to any other station if you don't want the headache of coming here.Not woth even one star
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December 2020 by Big Jim
It took 7-DAYS, Yup 1 WEEK, to process my process package through this TINY post office in the middle of nowhere ... WAKE-UP and DO YOUR JOB! ... DA!
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April 2020 by Judith Conley
Things are very well managed. No problems.
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September 2019 by Dawn Osselaer
Are you in the habit of "disposing" people's packages if they move, even if they put in a change of address form?
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February 2019 by Jerry Stewart
Very nice Office. Friendly and knowledgeable staff.
