Peter Franklin Jewelers in New Haven is highly praised for its exceptional service and skilled staff. Customers appreciate the professionalism, courtesy, and knowledge of the team, particularly highlighting the helpfulness of staff members like Stephanie and Jill. Many reviews emphasize the pleasant, pressure-free atmosphere, allowing customers to explore options comfortably. The store excels in custom designs, with one customer expressing delight over a unique pendant created from a personal stone. Timely service is also noted, especially regarding ring resizing, which was completed beautifully and accurately. The inviting, quieter environment of the store enhances the shopping experience, making it a preferred choice over larger mall retailers. Overall, Peter Franklin Jewelers is recognized for its fair prices, exceptional customer care, and a commitment to providing a satisfying and personal shopping experience, leaving customers eager to return for future jewelry needs.
Always go there for buying, upgrading, and repairs. Service is great. Both patient and helpful in choosing exactly what I want. This time Doug A. helped with my purchase and I love it. It's beautiful!!
April 2026
Best jewelry store ever!! Professional and experienced staff always eager to help!! They go above and beyond to make sure you are 100% satisfied with your purchase!! Thanks for great customer care!!!
March 2026
The staff at the New Haven location work tirelessly to make sure every detail is not overlooked in order to provide exactly what I’m looking for. They turn imagination into reality. Jasni, Jill & Stephanie all helped me in getting another perfect purchase.
