CVS in New Palestine is consistently described as providing the best customer service, with caring, kind, and polite staff who greet everyone with a smile. The pharmacy and Minute Clinic are highlighted for having extremely knowledgeable, passionate, and caring employees who treat customers like family and make them feel special. It is considered a friendly, welcoming, and wonderful hometown facility. The store is acknowledged as a busy little hometown pharmacy, sometimes short-staffed and in need of upgrades to better accommodate guests in its small space. While there can be delays and mistakes, such as prescription errors, the staff tries their very best to correct issues and help. A noted concern is the lack of privacy when prescriptions are announced publicly. Despite being a modest location, customers express great pride in their local CVS, valuing its awesome employees and great customer service experience over a fancier store. Many have been loyal customers for nearly 25 years without a bad experience, calling it the best little kept secret in New Palestine.
