Best advice i can give is steer clear and find another bank. I've been in the financial services industry for 30 years and this is the poorest excuse for customer service that I have seen.
September 2022
Best advice i can give is steer clear and find another bank. I've been in the financial services industry for 30 years and this is the poorest excuse for customer service that I have seen.
July 2020
It’s been three weeks of trying to get them to set up my online banking. I’ve been in three times. They just keep telling me they’ll email the info or they say they’ll mail it. I just want online banking so i never have to go into that office again.
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.