Mason Jewelers in Plainfield is a trusted and professional jewelry store known for its excellent customer service and expertise. Customers appreciate the friendly staff who go out of their way to help with various jewelry needs. The store can quickly handle simple repairs, such as putting a watch back together or setting the time and date, often without charge. They are also skilled at more difficult tasks, like resizing watch straps, and work efficiently to ensure the perfect fit. Customers feel confident bringing their jewelry for repairs and maintenance, knowing they will receive trustworthy service. The staff is knowledgeable and helpful, providing advice and assistance for items like engagement rings and prongs. Many customers mention that Mason Jewelers is a real jewelry store, not a big box store, focused on what the customer wants rather than sales pitches. The atmosphere is welcoming, and the store even has a friendly dog on-site, adding to the warm experience. Overall, Mason Jewelers is highly recommended for jewelry repairs, maintenance, and personalized service, with many returning for future business.
Moved here recently and have been in twice. Both times so professional and friendly. Perfect place to do business ***
April 2024
In this day it’s hard to find a real jewelry store, not some big box store that wants to sell you on their favorite thing instead of what you want. These guys are a real jewelry store with excellent service and professionals that know what they’re doing not some sales person who only wants a commission out of you.
April 2024
Absolutely, without a doubt, one of the nicest jewelry stores I have been to. Customer service was phenomenal, and they even had a dog there :) We will definitely return for future business!!!!
