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August 2025 by Nioma Conn
Every time I go to this store the employees are very efficient and professional.
They are always friendly and helpful. I would definitely recommend this store.
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August 2025 by Sixo Six
Kimberly is literally is rudest person I have ever met. I am not a hateful person I come from a good loving home and I was never rude to her and to be treated and talked to in such a hateful way was absolutely disgusting. Her side comments her input on things trying to belittle people is just unnecessary. It’s like she hates you is the way she speaks to you and that is not okay.
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August 2025 by Pean
I've gone there many times before and they're always very helpful
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August 2025 by diane
Very curtious,helpful and definitely know thete job! I love this store
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August 2025 by Mona Stevens
Does not fit description
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July 2025 by Cassandra Webster
Today, I visited the store to return a defective item to Amazon. The clerk insisted that I had to purchase a brown box for $17.90, although the item was neatly packaged in the manufacturer's box, and I had already printed a label. The clerk pulled off the label, I assume to attach to their overpriced box. I left with my package and the label and went to the Merrillville UPS store. The clerk kindly reattached my label and shipped the box off as I had repackaged it -- at no charge to me. Watch out for stores making a profit by insisting that customers must purchase items and services that they don't need!
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July 2025 by Diane Dancy
The staff at the Portage store are the BEST!!! Kim and her staff are so professional!!!
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June 2025 by Erika Murchek
Very frustrating to drive 20 min to UPS and be told there is a $3 tape fee. Get a grip, these companies make ao much money and I ship things daily. I will be taking my business elsewhere.
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June 2025 by Vishad Patel
I have been coming to this location for many years and Kimberly has been the most accommodating employee. She always goes above and beyond with a smile on her face.
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June 2025 by Tanner Manning
I love this team.
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May 2025 by Grandma's Way
On Wonderful Wednesday, May 21, 2025 I visited your wonderful place of business around 5:00 p.m. I just have to say that I received super, spectacular, awesome, amazing, kind, polite, perfect customer service. It so nice to see young people with great customer service skills. Thank you so much.
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April 2025 by Samantha Cook
If I could give ZERO stars I would! I went to this location today to return some Amazon items, and what should’ve been a 5 min Interaction turned into a 20min plus debacle due to the staffs —more specifically the store managers’ egregious behavior, lackluster work ethic/ ineffective delegation skills and extremely poor customer service. I walked in, asked the gentleman at the counter who was helping me if they could print out a label for me. He responds with a yes, while in the process of him getting the email I sent with the label, the amount of customers had doubled in size all within a few minutes. So while he’s searching for this email the store manager Kimberly Lopez tells him to take the next customer, despite the fact that he was helping me and the fact that I was already in the store before everyone else that was behind me. So in that moment I tell him to forget about the label and that I had another return that I had the QR codes for, ignoring me completely he asks the gentleman behind me what they needed and proceeds to ring him up for something. As this store associate starts grabbing my personal items and moving them to the side without asking me if that was even ok to do. I asked him what’s going on and what he was doing. Apparently he was moving my personal items out the way because they were on top of the card reader. NEVER NOT ONCE did the store associate nor store manager ask me to step aside and explain what was going on they acted as if I wasn’t even there, even AFTER I told them to forget about printing the label and that I had a different return with QR codes. In the midst of me asking why the store associate was touching my things and what was going on, the store manager Kimberly Lopez proceeded to ignore me and told the associate to continue with the customer—who was was behind me’s, transaction. After telling her how rude she was behaving and asked for the store manager she then —in a snarky manner, told me that she was indeed the store manager. So I then ask her for the general manager or store owners contact info a number or email and she never gave them to me. The whole interaction she was either ignoring me, talking over me, cutting me off and completely dismissing her poor managerial skills after I told her how subpar she was handling the situation. She then denied servicing me altogether put her hand up to —I guess my face? And said she was done talking and walked off. I then asked her what her name was and the store number. She told me the wrong name lol. I then go to my car and call corporate and filed a complaint and in this process I go back inside the store and give the store associate my number to give to the owner and I asked once more what the lady’s name was and he told me it was on the business card and it was in fact a different name than what she told me her name was when I initially asked. Needless to say I ended up going to the Merrillville location and again smooth transaction that took all of 3 minutes. No funky attitudes, no poor behavior. Just pleasant and helpful customer service. So if you want a good experience while giving UPS your business DO NOT go to the Portage, IN. location until Kimberly is actively removed or at the very least better trained in customer service and learns how to leave her personal life at the door because idk, perhaps she was having a bad day and decided to take it out on people while she’s at work. Whatever the case, the whole atmosphere of that place was off. You could CLEARLY tell no one wanted to be there that was working, they all looked miserable… it’s not hard to tell why after experiencing Kimberly Lopez’s attitude.
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March 2025 by Lee Katsiris
I love coming here! Kim, the manager, is exceptional and treats her customers with professionalism and kindness! She has gone over and beyond for me an continues to do so. Thank you!
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March 2025 by Steven Liang
Okay place for package delivery and amazon returns. Some employees there are more professional and friendly than others. Mixed experiences from occasion to occasion, as can be seen from other negative reviews.
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February 2025 by Be Kind
Aiden or however his name is spelled.Really rude I’m talking and he snatches package off counter and walks away and I’m still talking.He should not be working there and needs manners for he gets the wrong person.Bcuz I didn’t deserve ur attitude! Find people that actually wanna work while the other two girls just standing there.SMH!
