Verizon provides a range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the Portage store for assistance or conveniently make online appointments and orders, with options for in-store pickup or fast delivery. Many reviews highlight the helpfulness of staff, particularly in selecting phones and setting up plans. One customer praised Ricardo for his assistance, while another mentioned that Ron quickly diagnosed and fixed a phone issue. However, experiences can vary. Some customers reported negative interactions with certain employees, expressing frustration over unhelpfulness and poor customer service. A specific case noted the contrast between a staff member and a knowledgeable manager named Noah, who resolved an issue effectively. While some customers appreciate the efficiency and friendliness of the staff, others have faced challenges with insurance claims and appointment scheduling. Overall, the Portage Verizon location shows a mix of positive and negative experiences, with a few standout employees delivering excellent customer service amidst inconsistencies.
I usually dread going into Verizon...but Deron and the others at the Portage location has once again made my experience easy and efficiently!!! Im very thankful for the staff there
April 2026
Stopped in this Verizon a week or so ago (March 2026), And Jason B. Spec-Retail was extremely helpful with adding a line. Took no time at all and saved me money. Part of the Reason I'm with Verizon in the first place. Always stand-out service.
March 2026
I worked with Craig who was extremely knowledgeable and went above and beyond to help me with the best deals on products and service! Highly recommend!!
