Appliances in Richmond, IN

“I was searching for a new washer and dryer and wanted something that would truly last. I originally found a set online, but wanted to see them in person, and Koons was the closest retailer carrying them.

From the moment I walked in, the experience was excellent. They had a fantastic selection, and the salesperson took the time to really educate me on the differences between models. In the end, they actually recommended a different washer and dryer set that was less expensive than the one I had picked online — and according to them, it would clean better because of the more classic design. On top of that, their price was already $100 lower than what I found elsewhere.

Even better, they were able to deliver and install everything in my home within two days for only $100. The delivery experience was outstanding, and a huge bonus was that the delivery team were actual Koons employees — not subcontractors.

They also told me they would handle any warranty issues directly, which gave me a lot of peace of mind.

Overall, this was such a better experience than dealing with the big box stores. Koons delivered something that feels rare these days: honest, old-fashioned customer service. I’ll definitely be buying my future appliances from them.”

“We decided to buy a new washer and dryer when we moved into our current house back in April…I use to not do surveys and reviews…we went to another rental place in Richmond and was treated terribly so that’s how we ended up at Aaron’s. The salesman was super nice and knowledgeable…no pressure to buy. We did get approved for credit and selected the washer and dryer we wanted and could afford. They delivered the washer and dryer in reasonable time and in good condition. The delivery drivers went above and beyond to deliver our washer and dryer. My wife and I’s bedroom is the old garage. The laundry room is on the opposite end of our bedroom from the exterior door which meant they had to lift the washer and dryer over our bed…my wife was expecting to have to move our bed. They strained she said but never complained. Overall a great experience! The only problem we are having now is keeping them level…I have several health issues and I’m on disability so I’m not much help…that’s also the main reason we had to have them delivered was because I was unable to deliver them myself along with help in my truck.”

“Remodeling a bath in a 1952 house, and I'm not a plumber.Had to move the toilet 18 inches to the left and Lowe's and Menards had a very limited selection. It was an impossible task using their materials.....Someone told me about Lee's and they have all the materials to make it work perfectly. Thank you to the young man that help.”

“The girls who work here are so sweet! I frequently come in pulling my baby in his carrier in one cart, and pushing a flat bed cart with the other hand to get livestock feed. They always offer to give me a hand and help me out to my car. The kindness is so genuine. I love coming here!”

“Josh was super helpful and knowledgeable. He fixed my issue quickly and explained everything in a way that was easy to understand. He went above and beyond to make sure everything was set up and working perfectly. It’s clear he genuinely cares about helping people and takes pride in his work.”

“Best Buy had the security camera I was looking for, and I like looking around there. I could have got it cheaper at Sam's Club, but Best Buy was more convenient at the time.”