Cricket Wireless Authorized Retailer is highly praised for its excellent customer service and helpful staff. Customers appreciate the friendly and professional help they receive when visiting the store. Brandon, who works during the evening shift, stands out as an outstanding employee. Customers describe him as knowledgeable, caring, and dedicated, going above and beyond to assist with questions, help switch service, and find the best deals. His effort to provide better prices and his patience with customers who are not tech-savvy are especially noted. Multiple reviews mention how Brandon manages to assist not only individual customers but also handles multiple requests simultaneously, demonstrating his professionalism and commitment. Other staff members also receive high praise for their helpfulness and friendliness. One customer highlighted Aliyah for spending an hour helping with a phone transfer, emphasizing the staff’s willingness to take the time needed to ensure customer satisfaction. Longtime customers mention consistent positive experiences with staff members like Nate and others, who answer questions, help with upgrades, and provide solutions for issues like battery problems. Overall, the store is recognized for its great service, helpful employees, and positive atmosphere. Customers feel valued and confident in the assistance they receive, making Cricket Wireless Authorized Retailer a reliable place for phone services and purchases.
The employees at cricket wireless have always been very helpful and quiet knowledgeable about the phones they have.
May 2023
Great customer service! Everyone is super nice and super helpful. One girl sat and helped me for an hour on trying to transfer my phone. Aliyah was great the whole time!
October 2021
Incredible customer service. Knew exactly what he was talking about and provided alternative items to help me stay within my budget.
