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March 2024 by Howard W6IDS
No doubt some people have had one negative experience or another with the bank. After reading about some, just by chance when logging off the site, I had to submit a review myself. I've dealt with the bank for years. I have never experienced a single instance of poor service. I've never experienced poor service or treatment by any of the employees at the Chester Blvd branch, nor the main bank in downtown Richmond.I am very satisfied with US Bank in general
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December 2023 by HotrodLincoln429
Absolute HORRENDOUS branch manager. I do not know how she can be so unfriendly!I ended up going to the Hagerstown branch, which has PHENOMENAL staff, and was able to help me with a simple check deposit.If it weren’t for Hagerstown, I would have shut my accounts down because of the branch manager at the Chester location. Absolute godawful service.
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November 2023 by Jeff Delk
Long time USBANK customer I don't think I've ever dealt with such unfriendly, rude customer service when you go into the branch.Some people just shouldn't be interacting with customers.To clarify it isn't every employee
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April 2023 by Suzanne Isaacs
If I could give NO STARS, that woud be my selection. ? The bank branches are only open during the same hours that I work. I stopped at a branch today since I got off work early. Systems are down. The transaction I have to make cannot be done through ATM. The next transaction will be withdrawl of all my accounts to move to a more customer-friendly bank. So fed up with US Bank altogether!! Since COVID, service from US Bank has been the worst and worsening all the time!!!
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June 2021 by levi vick
Slowest bank I’ve been to. Waited 40 minutes in the drive through behind 1 car because the doors were locked. Besides that it’s a bank not much more can go wrong.
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June 2012 by Nobuyuki S.
It was my first visit to this location but the visit was as good as I've had at their other locations with attentive service and attention to detail. There are multiple drive-thru lanes (but no burgers or fries) and an ATM at this location.
