“Reviewed all the local Northwest Indiana appliance and hardware type stores for a mini refrigerator and Menards had absolutely the best and highly rated mini. Furthermore it had the best price as well, with or without their eleven percent off. Sales clerk walked us to the exact model from their Online ad. Staff loaded it to the car and positioned it expertly.”
“Ben, a manager, took care of me tonight. I came to the store from a far distance to buy several rolls of insulation that I saw displayed on their website for 18.97. When I arrived we couldn’t find the same item because this location didn’t carry it. I was quite a bit annoyed because I screenshot the item and it was $4.50 less than the other. Ben immediately assured me he would make the price adjustment on each item. He loaded up the big cart and packed the items in my car. I was amazed at his diligence, kindness, customer service and genuine natural ability to lead. It’s people like Ben who remind you of how a customer should be valued. That’s exactly how Ben treated me, like my business with Lowes mattered. He did everything right. Even when I was driving away I saw him picking up plastic that someone let get away in the parking lot. He is a gem and an honorable man. I value him.”
“A heartfelt shoutout to Josh in the garden section! 🌿 He was so patient, kind, and incredibly knowledgeable about the Arborvitae and Hydrangeas. He took the time to answer all of my questions and made sure we found everything we were looking for.
It’s not every day you come across someone who genuinely cares about helping customers, and Josh truly went above and beyond. His kindness and excellent customer service made our shopping experience so easy and enjoyable. Thank you, Josh, for making a difference! You are truly appreciated! 💚”