“Thank you Rachel and her team for the help tonight. We showed up 4 minutes before closing. Rachel and the 2 ladies patiently helped us choose the emergency generator needed. Our area lost power and we didn’t have many options. Rachel helped us pick the generator, extension cords and other miscellaneous items needed to get us going. The other 2 ladies helped us load it into the car. Kudos Rachel and her team! ??”
“Reviewed all the local Northwest Indiana appliance and hardware type stores for a mini refrigerator and Menards had absolutely the best and highly rated mini. Furthermore it had the best price as well, with or without their eleven percent off. Sales clerk walked us to the exact model from their Online ad. Staff loaded it to the car and positioned it expertly.”
“These guys are amazing! They worked with me and work with all customers to provide professional and personal satisfaction!!! 10/10 recommend and will return for all my welding supplies!”
“A heartfelt shoutout to Josh in the garden section! 🌿 He was so patient, kind, and incredibly knowledgeable about the Arborvitae and Hydrangeas. He took the time to answer all of my questions and made sure we found everything we were looking for. It’s not every day you come across someone who genuinely cares about helping customers, and Josh truly went above and beyond. His kindness and excellent customer service made our shopping experience so easy and enjoyable. Thank you, Josh, for making a difference! You are truly appreciated! 💚”
“Fantastic customer service at the Schererville Lowe's. Needed advice and information for a flooring project and a gentleman named Mark walked me through everything, start to finish. This store is now my go-to. Thank You!”
“Everything was GREAT!!!!! My floors are BEAUTIFUL… Mike , Amy and Jon were by far the most pleasant and knowledgeable people I have ever met!!! I would most def recommend Them to assist you in getting your floors Epoxied too♥”
“It's so nice when I can leave a positive review when it comes down to tech vs humans. Had to use a $200 gift card and bought a bunch of household stuff. They didn't have dishwasher pods in stock, and since I used have gift card half debit card... it was a little bit of a challenge getting the store credit. Louise from customer service was very involved with helping me get the credit back. I had to go in, and picked up some toilet paper while I was there to use up the credit. Jeremiah checked me out and he was so kind, went a got a cart for me since it was two huge containers and my car was on the other side near customer service. Minus one star for the trouble of going into the store twice for this store credit, but everyone was nice and didn't have to talk to a machine.”
“I had a great shopping experience at Lowe's I love the Christmas decorations. They have a nice variety the only issue I've had with them was that they were not clear last year about their return policy for holiday items. The reason I was unable to return my item then was because the person in customer service at the time seemed new and therefore; I left only not to be able to return the items. The staff at the store are knowledgeable and professional.”
“Ben, a manager, took care of me tonight. I came to the store from a far distance to buy several rolls of insulation that I saw displayed on their website for 18.97. When I arrived we couldn’t find the same item because this location didn’t carry it. I was quite a bit annoyed because I screenshot the item and it was $4.50 less than the other. Ben immediately assured me he would make the price adjustment on each item. He loaded up the big cart and packed the items in my car. I was amazed at his diligence, kindness, customer service and genuine natural ability to lead. It’s people like Ben who remind you of how a customer should be valued. That’s exactly how Ben treated me, like my business with Lowes mattered. He did everything right. Even when I was driving away I saw him picking up plastic that someone let get away in the parking lot. He is a gem and an honorable man. I value him.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.