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“I was having issues with my WiFi + data and the man I talked to was very clear & honest about the causes and solutions to the issues. Verizon WiFi couldn’t meet my family’s needs, which led me to switch. Even though it was a loss for them, that transparency improved my opinion on Verizon!”
“I had an outstanding experience at Verizon in Calumet city, IL thanks to Josilyn! She was incredibly respectful, patient, knowledgeable, and understanding throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and made sure I left with exactly what I needed. It’s rare to find someone who genuinely cares about providing great customer service, but Josilyn went above and beyond. If you’re visiting this Verizon location, I highly recommend asking for her. She made the experience easy, stress-free, and enjoyable. Thank you again, Josilyn, for your excellent service!”
“Has a great experience with Nick. Extremely helpful with getting new phone, watch, and tablet. As well as suggesting accessories. No pressure at. Highly recommend!”
“Victor at the Verizon store on Ridge Road in Munster, IN took more time getting my husband's phone transferred correctly than even a corporate store in our region. Even long phone calls to Verizon headquarters were not successful . After about a week my husband can finally receive phone calls thanks to Victor!!”
“I have been to the Valpo Verizon, Merrillville Verizon over the years. Just recently tried the Crown Point one and Corey was fantastic. He was the best so far. Really appreciated all his help and expertise.”
“Shout out to Olu for his great customer service and knowledge when it came to helping me pick a new phone. He made it so much easier with his great personality while he handled everything. And shout out to Kylene also, she comes through in the clutch with her technical knowledge and great customer service skills too!! It was a joy to work with such great personalities!! They are perfect examples of what you look for in customer service especially when making decisions about phones. They should definitely teach classes on dealing with the public lol. Great hires Verizon!!! Give them a raise lol”
“We have used MTA's services for the last 5 years. Their field staff and customer service personnel are professional and easy to work I highly recommend them. Even during bad storms, we never lost our internet. If you are looking for service, I would consider using MTA!”
“Ralph is absolutely amazing! Soon as you walk in it’s all about helping you. Helped me out with my phone and worked with me many times. I also decided to switch from android to iPhone and I love it! Will never go back to an android!”
“Moe with the curly hair at Boost ii Merriville is the best. He had me in and out in 10 minutes with a new phone and everything transferred to my new phone. I would highly recommend boost and Moe. Doug z”
“Initially when contacting xfinity reps about not receiving service , i wasnt met with a desired outcome . I came to this store in hopes that i would get my problems fixed. When bringing up my issues, a helpful associate , Reina, eased everything. She single-handily fixed an issue that 3 reps couldn’t . All within 15 minutes too! Would def recommend”
“My husband & I came into this location and was greeted with & provided the BEST customer service by Catrina. She was very helpful, patient, and informative. Will definitely be back to this location. We appreciate you Catrina.”
“Made the switch to T-mobile yesterday. Arely was so awesome. She got my phone and watch set up, everything is working. She’s nice, really personable (which is huge for me as a customer) and genuinely likes her job. She’s happy to be there, and happy to help you. Nothing about the transaction felt forced or like I was just a customer, felt more like I had a friend help me switch my phone plan. If you’re thinking about making the switch, ask for her”
“The Manager Saul resolved my ongoing issues with my Internet account and all I can say is he is an A+ guy. Thank you for everything you do because it made a world of difference. He turned a frustrated client to content client.”
“Emily Is Amazing She Must be The Manager Because She right away met Every Question i asked and Beautiful Customer Service This Will Be My Home Store Moving forward!!!!!”
“It was the best! I went in and was greeted warmly by Sheree. She guided me through the process of establishing internet in my home. Was smooth and very well explained. After, she made my day even better by helping me get my dream phone! In Violet too! Even after, I was having some technical difficulties and she helped with that too. Overall I was very pleased with the transaction! She's an outstanding worker! 10/10 would definitely recommend her!”
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“Staff is amazing especially Felix. He was kind and super helpful. He was patient and answered my questions about my phone and plan. He really went above a beyond to help and I left satisfied! 😁”