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February 2024 by RKN
Arrived to pick up reserved car to be told that there were no vehicles available and that I was on my own. Good luck and goodbye. I was given a vague "we might be able to get taxi fare reimbursed. Check back when you return." On return, manager wouldn't come out of the back office to talk. Emails have gone unanswered. No contact has been made. Awful experience and awful/non-existent follow up.Edit: the reply from Enterprise seems to be a bot. I sent an email but have received no reply.
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January 2024 by James Diorio
They seem to be fairly competent at the basics but completely fail when there’s some sort of exception. They don’t answer the phone or respond to messages, not even from their corporate colleagues during escalated customer service incidents.Use this service at your own risk. If all goes well, you’ll have dodged a bullet. If not, expect to be ghosted thoroughly, repeatedly, and indefinitely.
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January 2024 by Terri Harlin
Great customer service at the DTW airport and SBN airport.
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January 2024 by Joseph Hunter
The staff in mishawaka where great..helpful and pleasant
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December 2023 by Sbcardinal F.
This was the best experience I've ever had a rental car company. The staff was very organized, courteous, and efficient. I would highly recommend their service!!
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December 2023 by Brian Jones
Great experience. Nice clean, new car. Easy check in and check out. Great customer service!
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November 2023 by Stephanie Banik
Melissa was a joy to see each time I arrived to pick up my rental for ND football weekends. Kind, courteous, and great service!
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November 2023 by Steve Coyle
When we arrived at our location to pick up the car, it was fast, and easy. The rental agent was very helpful, friendly, and professional.
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November 2023 by M Docherty
SBN Enterprise & National car rentals are always great! The cars are nice and the staff is very courteous and professional.
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October 2023 by Michael D
Car was good, service was good, except it took forever to get the car. The person at the desk was nice, wasn't really his fault. Apparently the cleaners took forever to get it cleaned, but seemed like all the companies were waiting for clean cars so not sure what that's about. Other than that, so far the car is nice and clean and they were pretty good.
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October 2023 by JODY KNOWLAND
Was an easy process picking up and dropping off .Sent receipt by Email and made everything simple and added great value to the simplicity of my business travels .
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October 2023 by Alyssa Rinker
This experience was awful. We were supposed to pickup from the airport and when we got there we got the SNOOTIEST front desk receptionist with no compassion. They don't take debit cards, only credit cards, which is completely ridiculous considering not everyone has a credit card. They basically told us to just go somewhere else. Will never try to rent from them again.
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October 2023 by Sally Nista
Staff was friendly, knowledgeable. Had to wait 25 minutes because there was only one agent. Car was excellent.
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September 2023 by Mary Douglas
Easy pickup and timely! Easy drop off as well. Car was clean and was what I needed for my trip. Thank you!
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September 2023 by Mike McGee
I received a good quality rental, for a good price and a seamless process, I will be using Enterprise again.
