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March 2024 by Fractal Finder
Sup... Hope u can see this :/
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March 2024 by Josie Redmon
Always a bad experience.
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February 2024 by Jody Gage
If i have a package coming through this facility i can count on it being late or damaged. They dont care about who they hire so your package will be treated terribly and with no sense of urgency. Currently waiting on a "weather" delayed package for 4 days, its 20 minutes away and I've had 2 fedex trucks drive by my house since it arrived and i could make the drive in a honda civic, but somehow my package just couldn't make it on one of those vans.
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December 2023 by Paulina Gamez
Called the 1800 number about a driver driving through my whole back yard and about running over my goats instead of backing out the driveway and was told that “my complaint was filed and if they had any questions for me, they would call me..”they need to have a better customer system for complaints because this is not acceptable. People have SEPTICS in their yards amongst the other expensive things that could be torn up. We spent over 1k tilling that area this summer that this driver tore up for nooo reason. It’s not even a part of my driveway. Pictures are posted for reference
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December 2023 by Jonathan Jay Jones
Pathetic. Took time off of work after receiving update that my package would be delivered a day early. Package showed as having left the South Bend facility at 6:04 am and was "Out for Delivery", with estimated delivery between 11:40am - 3:40pm. By 4:30 still nothing, and then I received a delivery update telling me that my "Delivery has been delayed due to weather". This is a blatant outright lie, as the weather ALL DAY was clear, with ZERO PRECIPITATION within 60 miles of South Bend!! Sadly, this is not the first time I've had issues with FedEx packages coming out of South Bend - it appears to be their Standard Operating Procedure.
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December 2023 by Snukums89 Mclovin
Had a package "delivered" this week. It never showed up, they left clear evidence of theft by the 3rd party delivery driver. Fake time stamp, fake picture, blurry, and close up of the package. I see someone else also had this same issue. I gotna refund from the shipper thankfully. Go figure south bend, bunch of crooked lazy people who's never worked hard in their life, stealing from folks who work their butts off for what they got.
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December 2023 by lorinine
Fed ex ground driver lied and took a fake photo of delivering my package which he never did- I followed him down the road and asked him where my package was and why did he do that and he stated because he was running behind schedule- I demanded he give me my package and then yelled at him - the next day I had another delivery and he left it at my mailbox by the road!! Who does that?? Fed ex is the worst and so is the customer service!!
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October 2023 by Biglemms
Sometimes things show up undamaged but usually not. Currently an extra week and 3 calls past original delivery date waiting for a package that's sitting in the next large town away...no idea when it will show up if ever.
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September 2023 by J R
Keeps delivering our packages to neighbor’s house. They deliberately change the address on the package despite the shipping label having the correct address. Driver scans the new label with the wrong address and delivers it wherever that says. One package even had detailed instructions and a google map of our house location on it and it was still delivered wrong. No one at FedEx can answer why they are changing the address on our packages.No other delivery service has issues finding our house. I try to never use them but can’t choose a different service for certain deliveries. FedEx Delivery manager never works so I can’t even reroute the package to a FedEx hub so I can pick it up.
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September 2023 by Tony R
Mis-delivers 100% of my packages (about 10 now for the past 3 months). Tried for months to get this resolved with FedEx and they are zero help. I have stopped ordering from any company that ships FedEx.
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July 2023 by Kyle Mitschelen
Definitely was a different experience because of the metal detectors that I didn't know about. However the staff was helpful and charming while I had to wait on my package to be brought to me
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July 2023 by Jessie Alvarado
This facility is the worst ever. Anything that gets shipped through FedEx pray that it does not come to this black hole of a facility. 3 separate orders now have been stuck at this location for weeks. 1 Item is still pending and it’s been 2 months. The issue is buying stuff online and you beg them not to ship FedEx because you might as well add 3 additional weeks plus constant phone calls to try and get them to ship your item. I’ve visited this facility way to many times and it’s always the same story. It’s still on a truck or it’s still getting sorted weeks later. I don’t understand why this keeps happening because they must see all the bad complaints and reviews at this branch. Do something about this terrible service.
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March 2023 by Angelyn S.
Need a zero star option for South Bend. Drivers continue to act like they can’t find our house; packages just keep going on rides in their trucks.. but even when you complain clearly FedEx does nothing about it. The number or bad reviews & complaints for this location is insane and nothing is done!
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March 2023 by blu wolf
Need an opition for 0 stars. Shipped a package that's to be delivered 40 min down the road. They updated the delivery date to Monday Feb 13 then it didn't get delivered and date went back to the 14 which was the date it was suppose to start with and then it never got any further then the truck. I worked for UPS and if a driver calls off they are suppose to split all the deliveries with other drivers and they are refusing to do that. So when I file a huge claim maybe they might get it figured out
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March 2023 by akash chittari
Please do-not use this service. It is the worst. It is not worth the money for any 1 day shipment or anything like. They don’t even do bare minimum of reading your door tag that they put which there was an option to write notes
