1st Source Bank is a well-established financial institution that has been serving individuals and businesses since 1863. Customers appreciate their friendly and professional staff, who go beyond basic help to provide exceptional service. Many reviews highlight the staff's efficiency, kindness, and attention to detail, whether handling simple transactions or more complex inquiries. The bank's employees are known for their genuine care and warm hospitality, making each visit a positive experience. Customers also mention the bank's thoughtful approach to community and family, with some noting that even pets are welcomed and treated kindly. Despite some issues with debit cards that were not the bank's fault, customers praise the helpfulness and treatment they received. The bank has recently updated its operations; as of March 23, the lobby services are available by appointment only, encouraging use of mobile, online, phone services, drive-up lanes, and night deposits. Overall, 1st Source Bank is recognized for its high-quality service, welcoming atmosphere, and commitment to customer satisfaction.
Always friendly and professional, in and out quickly.
September 2025
I've had several Debit Card problems, not of the bank's fault. There employees have gone beyond simple help. I express my appreciation for their treatment and help. 1st Source has a great staff.
September 2024
The assistant was very friendly and efficient and looked very professional. The withdrawal I had to make was done accurately and quickly.
