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February 2024 by Rhonda Annen
Steven was very kind, Joseph was very helpful, but when citibank chose to close my card without notice because I hadn't used it in 6 months, I was then forced to call and talk with someone from outside the country with broken English who I could hardly hear, while the night stock crew were doing their job..but it was so loud it made it quite difficult...so not great, but hopefully better next time.
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February 2024 by David Bales
Carpet... bought top of line carpet. Only had for a year and it looks like we've had it for 5-10 years. Very dissatisfied! Before and after Menard cheap carpet held up better over the last 10 yrs. Btw I vacuum every monday.
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January 2024 by padraig martin
This is the best home depot location I've been to. The staff are helpful, the pro desk is always on top of things.
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January 2024 by 1970azar
More products than most building supply stores.
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December 2023 by Kristina Storey
Very disappointed with the extended warranty service. Have used it now already on both washer and dryer that are not even (4) years old and both times a huge hassle, so much so I don't know if it is worth it.
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December 2023 by William Wherrett
Great visit, excellent price, helpful people. Would return.
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December 2023 by Krystal S.
well let's start off I spent a good amount of money on my product, witch was walk in shower kit. Paid cash and for flooring as well. My delivery date was for the 29 of Nov. As of today I still hadn't received my product . So I decide to try to track my items. Come to find out they had canceled my items. They said cause my address was incorrect. Witch my address was very correct. They never once called to ask about the address nor did they call me to let me know my order was cancelled . So we have been sitting waiting for nothing and my contractor as well. Very unprofessional, and customer service as well.
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December 2023 by Danny G.
Great customer service the aisle selection is exactly what it says prices could be different but the quality of the products you buy here are a lot more durable ! Highly y !!
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November 2023 by Julia Piasky
Customer Service is a joke. Went in to ask why military discount did not show up on order placed on- line. The two boys who were behind the counter were too busy horsing around to listen to my issue. The one insisted that the discount did show up and when I insisted it did not, was told that I couldn’t talk to him like that - what I can’t disagree? When I put the items on the counter, to show what I had bought and again, ask why the military discount did not show up. He said I needed a refund and why didn’t I just as for that to begin with and he refunded my items. I DID NOT WANT A REFUND, I wanted to know why I didn’t get the military discount. Finally I asked for a manager because I was no longer going to put up with his smart mouth, his inability to listen and his overall rudeness. Even as he walked away, he could not keep his obnoxious comments to himself. BY THE WAY, I WAS FINALLY TOLD THAT MILITARY DISCOUNTS WERE NOT GIVEN ON BLACK FRIDAY SPECIALS. Perhaps someone should have led with that.
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November 2023 by Dylan Schlundt
Jacob at the Valparaiso store was extremely helpful and went above and beyond to help me with an order that was damaged. Not sure if he will see this, but I appreciate what he did for me. Thank you!
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November 2023 by Debbie Garner
Tried on 5 different occasions to get someone to speak with us about cabinets. I kept being told someone was coming or not there. Staff not very helpful throughout the store.
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September 2023 by Tim G.
So the Home Depot Rebate department wants to play games. Asked me to send in my receipt, again even after I got an email stating they received it, give them another 7-10 days. Its been 14 days, now they are telling me they do not have the receipt, again. Its only been 3 months since I started this 30-45 day process for my $200 rebate. Just shop Menards.
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September 2023 by Sammy AnimeCat
This home improvement store really has affordable prices that is handy for any household repairs that need to be fixed right away without breaking the bank. Well organized in different categories ranging from electronics to plumbing. The staff is really polite and friendly to customers as well as knowledgeable about what the customer needs. I will definitely be coming back.
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August 2023 by Dr S.
Layla and Sam of Customer Service were absolutely amazing! I was searching for a product SKU number 214116, and after calling Calumet multiple times as well as being hung up on multiple times, we called Home Depot in Valparaiso. Layla and Sam assisted us and reaching the store in Calumet, and they were even hung up on by the store in Calumet! They went above, and beyond to ensure that the product was in the Calumet Store, as well as reserve several of them for us to go and pick up as it is a far drive from our home! I can't say enough about the both of them, but they are truly outstanding members of the Home Depot team! Corporate should be proud to have them on board! They are a credit to the store! Dr. S
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August 2023 by Antonio Barrios
Store Manager and associates are all very nice and super helpful. As I was walking the store associates came up to see if I needed help and would just be very friendly and inviting. Made driving an hour worth it. The store manager also leads by example as he was the first person I seen when I walked in and right away had a smile and was willing to help
