“First of all, this business gets 10 out of 5 stars!!! Secondly, I had all but given up on customer service all together. In any business. I’m still scratching my head trying to figure this out, but these guys treated me like a celebrity. I was driving south on US 24 in Indiana returning from a visit with my family in Michigan. I had another 23 hours to drive to South Florida. The roads are not so good there. I hit a hole, and destroyed my front passenger rim and tire. I wasn’t carrying a spare tire as these are 22 inch rims with new tires. My Preferred AAA plan charged me nothing to tow my car 15 miles to Kirtlin’s Auto Repair. They didn’t have a rim or tire in my size, but they went way above and beyond the call of duty, and made sure they found me what I needed, including let me use a rental car to get the correct rim and tire from a local tire shop. My lug nuts were too large in diameter to fit the replacement rim. They sent one of their employees 20 miles to get me an entire set of new lug nuts. They had me on my way. They would not let me pay. I will be forever grateful to the owner, his son, and the whole crew there.”
Car Rental
Car Rental
“First of all, this business gets 10 out of 5 stars!!! Secondly, I had all but given up on customer service all together. In any business. I’m still scratching my head trying to figure this out, but these guys treated me like a celebrity. I was driving south on US 24 in Indiana returning from a visit with my family in Michigan. I had another 23 hours to drive to South Florida. The roads are not so good there. I hit a hole, and destroyed my front passenger rim and tire. I wasn’t carrying a spare tire as these are 22 inch rims with new tires. My Preferred AAA plan charged me nothing to tow my car 15 miles to Kirtlin’s Auto Repair. They didn’t have a rim or tire in my size, but they went way above and beyond the call of duty, and made sure they found me what I needed, including let me use a rental car to get the correct rim and tire from a local tire shop. My lug nuts were too large in diameter to fit the replacement rim. They sent one of their employees 20 miles to get me an entire set of new lug nuts. They had me on my way. They would not let me pay. I will be forever grateful to the owner, his son, and the whole crew there.”