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“The staff, especially Kyle and Jill, are so friendly and helpful! Bought dog food my GSD didn’t really care for. They let me exchange it for one she likes with no hassle!”
“I've been doing a summer remodeling project and have made several trips to the Shadeland Lowes location for materials. Aaron in the lumber department has been so helpful! He's so patient in helping me find the right pieces and then cutting the lumber for me. I'm not comfortable using a saw, so it has been extremely helpful. He also doesn't point, he actually takes you to show you where things are in the store! Amazing customer service, keeps me going back and doing more projects lol.”
“My visit to the store was excellent, look that everything is well ordered, clean and well organized, the attendees very attentive and solved me to a problem I had. I would visit again”
“The family and I always enjoy walking around checking out the deals here. They have the cutest things for your home and always are up to stock on most things when I come to visit.”
“Lowe’s is my happy place. Friendly, professional staff, and they are always willing to help! Richard helped trim the blinds I purchased for my home and we had a great chat. I always look forward to running into him there! Great guy, always very helpful! I’ll be back (2-4 times a week probably because the projects are endless!)”
“We ordered a new cooktop to be delivered Saturday not really expecting them to be prompt. First thing in the morning there it was. I texted the delivery driver to thank him!!!”
“While checking out this morning, I was helped by Mr. Narinder, and the experience was truly exceptional. He was incredibly kind, pleasant, and welcoming from the start. He suggested that I apply for the Home Depot credit card—something I would normally decline without much thought. However, the way he clearly and thoughtfully explained the benefits genuinely changed my mind, and I immediately wanted to take advantage of them.
Mr. Narinder was helpful, kind, professional, and thoughtful, and his product knowledge was superb. More than that, he made the interaction feel personal and pressure-free, which speaks volumes about his customer service skills.
This was only my second time ever shopping at Home Depot, and I can confidently say that because of this experience, I am now a regular customer.
Thank you for such a wonderful experience, Mr. Narinder!”
“I came into Lowe’s at 7:50 and Jim in the tools department helped me like I was his first customer of the day. He really put effort into helping me to the absolute best of his ability. Unfortunately the tools I wanted weren’t in stock but then Jim told me where I could find them. Both online and another store. Looks like I’m now heading to Carmel sometime in the near future. If anyone is looking for tools, go to Jim. JIM IS GREAT!!!!”
“On March 3, 2026, I had to purchase a washer. I went to a couple stores before I came to Home Depot in West Carmel, IN. When I walked in I was acknowledged by a woman named Tamara. I told her I was looking for a washer she told me where to go. I went to the dept and there was an elder guy helping another customer but he didn't speak or anything. Tamara came back around, asked if I had been helped and I told her no. She stopped what she was doing and got my quote for me. You don't get that often nowadays. I appreciate you Tamara please stay polite.”
“This has to be my favorite place. I go in there when I don’t even need anything, but usually walk out with a bunch of stuff. I have shopped here for years and have never had a bad experience. The entire staff is friendly and helpful. Keep up the great work.”
“I believe this is the first time we've been to this Lowe's. It is a nice store with very friendly employees. We found allot more at this store than any other Lowe's we've been to. We've been looking for very low profile outdoor wafer style lights for our soffit lighting and they have them in stock at a reasonable price. We did buy them. If we're in the area again we will stop in again.”
“I received good fast and efficient service, but I was disappointed to see that they no longer have cashiers. It's all self-service. That was a huge disappointment. I am tired of going places and working to make a purchase. What happened to being a service industry? Let me clarify no one was rude or unhelpful, it's just frustrating that you have no human contact that you have to check yourself out. What happens when you have a huge bulky item? That's what I don't like. I work 50 hours a week so why must I then work when I go out shopping? That's what I mean about lack of customer service.”
“Staff was very friendly, specifically the younger guy (didn't catch his name).
Menards had the best price/performance portable ACs in the area. Saved me from going insane and bankrupt at the same time while the HVAC supply chain is in flames and I have to wait weeks to get my AC fixed”
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“We had our kitchen and bath countertops, kitchen tile backsplash and tiled shower treated by HydroShield. The water beads up and the surfaces are easy to clean. No water spots or lime build up. Tim was on time and very professional.”