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January 2024 by Will Jung
I get better service at Pearson Ford with my Lincoln Navigator than at any Lincoln dealership. Joel, provided honest and timely service updates on the repair of my vehicle. Great communication and amazing service! Thanks you!
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November 2023 by Ben Newsom
Updated:This has been resolved 133 days after it started. I was told I was going to be reimbursed 2 times by management, each time waiting a week and nobody reached out about a reimbursement being ready. After getting no response I contacted John Pearson (This Dealership President) he got me reimbursed within an hour. I am glad this issues is finally resolved however it should not have taken this long or having to go all the way to the top of this dealership to get this done. Especially after being told by management I would be reimbursed within a week on two different occasions.Original Review 1/5I have been going here for about 4 years now however last time I got an oil change my truck was returned with 3 scratches through paint down to metal. I was told that they would take care of the scratches in the paint. Which they did after having to wait about a month to get my truck into the body shop.After dropping off my truck it set for a full week before anything was done other than circling the scratches. It ending up being 14 days until I got my truck back. When I picked up my truck I turned in my rental car receipt to them.After not hearing anything about any reimbursement for about a week. I called and talked to Liz who told me “I would be reimbursed by the end of the week.” It has now been 3 weeks since then and I haven’t heard anything from Ford after reaching out multiple times or received any reimbursement. I am very disappointing in the management at this Ford Service Center.
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December 2022 by Ankur Aggarwal
This place does not answer their phone or call back after leaving messages. I have a brand new car with issues and trying to get a hold of anyone is like pulling teeth. Extremely frustrated with this service center and this is the only factor that would make me think twice about coming to Pearson.
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March 2022 by Susan Cowen
Good service, no real wait for an oil change and tire rotation. Have been coming here for a number of years with different vehicles and have never had an issue.
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March 2022 by Kristen Knox
If you are looking to spend several hours and a ton of money, and to get your car in absolute pristine condition with repairs that are nice to have (not necessary), this place would be good for you. If you’re looking for basic, fast, necessary service for your car, Quicklane is not for you. The staff are very nice and professional and the technicians do a great job, but I hate being pressured to do things that aren’t necessary. Every time I come here for an oil change, it takes over an hour (sometimes 2-3 hours) and they try to get me to do multiple other things to my car. This time, they tried to upsell me in an additional $800 of recommended service items. Every time I’m here with the same car, they recommend different fixes. I don’t feel like I can trust them, I don’t feel great coming here, and I feel like it takes too long.Service: Oil change
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September 2021 by Robert Essex
We got our new battery installed fast. The Service was Great and Professional.
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September 2021 by Tarot Palace (WWW.TAROTPALACE.COM)
What an awesome experience! Everyone was so nice! Fast and friendly service!The food - impeccable! I had to try the cheese curds which came irresistibly seasoned! Yummy ?I ordered a crown apple and cranberry from the bar and was happy when the waitress asked if I wanted a tall or short glass! The drinks were on point for Sunday Funday, for sure!Lastly, I had HALF a cobb salad for my entree and that thing was huge!!! I added carrots and wanted to try the sweet bacon dressing which has the perfect amount of sweet and salty. This was thee perfect meal Unfortunately I had no room for dessert but I'll definitely return! The building is large and can host large or small parties. The bar area is also nice and cozy with free wifi for fellow workaholics!I will return!! ? Dannie
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September 2021 by Ana Stanisic
I drive an hour and a half one way to get my car serviced there and have done so since 2004! The manager Kyle is amazing and goes out of his way for his customers ALWAYS! His assistant Chad also goes above and beyond and Jake the mechanic is very thorough!! This is the ONLY place that I will take my cars to be serviced!!!
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July 2021 by Shabria Drake
The manager was awesome I had a huge issue with my 2015 Ford Taurus SEL water pump inside the engine I know throw the whole car away but No they helped me out getting my pump fixed and much more at a affordable price . Thank you !
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June 2021 by David Wefler
Thank you quick Lane! These guys did an amazing job with regular service and replacing a door handle part that was broken on my F-150Management seems to have things running in excellent order. Clear communication and very professional customer service on the phone and at the counter.Will continue to come back for sure.
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May 2021 by digitalsiler
promotes fast servicewalk in wait 10 minutes for someone to come to the countersee a handful of "technicians" standing around in the working areafinally get told a 45 minute wait for an oil change, no thankswalked out and found someone else to do it
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February 2021 by Andrea Joyner
I have NEVER had a problem with these guys. Justin has always been honest, polite and easy to chat with. I've been coming here for years. Thanks guys!!
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February 2021 by Globetrotter 1
First of all the guys were very friendly and professional. Unfortunately the first time I had them change the oil in my Toyota Sequoia I drove it home and because of how picky I am about my automobiles I opened the hood to find the oil filler cap missing!!! Luckily it was still sitting nearby on the battery but imagine if someone had not checked for many months! Ok so I called and told them what happened and they were very apologetic. I gave them a second chance when I recommend them to my mother n law for new tires for her Lexus. They gave us a great deal and got them ordered and finally installed. When I was inspecting the job they did I noticed the tires were installed backwards as they were a high performance uni directional tire. Uggh. Of course they fixed the problem and were sorry. This sort of stuff should not happen and while I would like to give them a 3rd chance you know what they say about that.Services: Oil change
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January 2021 by Rhonda M
Had my car in last week for new brakes and tires. Friendly, professional, timely service. Would definitely recommend.
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January 2021 by ernie jones
Very good service and attentive personell.
