-
September 2023 by Austin Jones
This place is a joke. Service gets worse every time I do business with them. Save yourself time, money and your sanity, go to MHC Kenworth. My most recent visit I spent almost two hours just waiting for the paperwork to be completed so I could pick the truck up.
-
July 2023 by Levi Weuve
The service department is a joke. Would give 0 stars if it was an option. Had an appointment for an alignment only to get turned away because they didn't have a tech available to do it. Glad I drove over an hour for nothing.
-
July 2023 by A trucker
I went in to pickup a part. They did not have what I needed. But, they were able to tell me what dealer, along my route, did have it in stock.
-
May 2023 by Jordan Head
Nice new Peterbilt location! Large parking area for trucks to park and set their trailer for service. Great staff inside, Zack at the parts counter was very helpful. Two oddities here though. For some reason, the entrance laneway is fairly narrow so watch your trailer coming in. Also, if you're getting parts and drive your truck to pick them up, the lined parking spots for trucks are quite a walk if you've gotten something heavy or bulky. You can't drive your truck into the area north of the building to the parts entrance. I had to get window glass for my truck, and the box it came in was fairly large. Being able to get closer to the parts entrance would have been convenient. Other than that, great location, and a vast improvement from the old location in Altoona.
-
March 2023 by James Loftin
i was in in september "22" 6 months ago . got a transmission & clutch replaced . I have 5 trucks and have "never" paid more than 7000 - 9000 for the job they charged me $17,900.00 it was a 20918 trans , water cooled YOU WOULD THINK THE WATER COOLER CAME WITH THE EXHORBANT PRICE. or they would at least ask if i wanted one...6 months down the road i have my trans overflowed with anti-freeze which ruins all the bearings in the trans. i dont suppose i will ever know if the internal water cooler leaked because of wear or their poor installation. Irregardless they refuse to honor any kind of warranty ontop of all that they took longer than they said to complete the repair. I paid for top shelf parts and labor and got SUBSTANDARD labor & service Nice shop , poor service and business ethic.i will fire the next one of my drivers that brings me ANY KIND of reciept from this store.
-
March 2023 by Melvin Shew
Had a service done to my 2023 pete , it was a quick job that didn't take all day . Very new and clean facilities
-
February 2023 by Joe D'Angelo
My Peterbilt was heading south on 35 and the check engine light came on , right away I called Peterbilt and Greg and Service answered the phone, told him what was going on and that my driver will be there in 20 min. This was at about 830 at night. Greg is awesome - thank you so much again for everything. Getting my truck back on the road and running again. Keep up the good work.
-
February 2023 by Carrie vanderhorst
Here's an idea. Hire someone over the age of 25 who takes some pride in their work ability. Aft er getting the wrong parts after too many times I'm done. If you worked for my business you would be fired.
-
January 2023 by Greg Bellinger
You ask them to call you when they figure out what's wrong with truck an you don't hear from them. Need more people at parts counter.
-
November 2022 by Perry winkleblack
I've had my problems, but you make sure to talk to Doug. He will try to make it right with you!
-
October 2022 by Jason Morse
Stopped to get parts on Saturday, very helpful, would take truck for service anytime I'm in the area.
-
October 2022 by hugh hazelett
Got in on short notice, found problem fast, part back ordered, like rest of country. Allen was great about getting it looked at.
-
October 2022 by Wesley Lyons
Justin in parts is always willing to help and goes above and beyond to get me what I need!
-
August 2022 by Jeffrey Debolt
If I could give less stars I would the shop Forman Chris is a complete disaster has no customer care skills. He shows he does not care for the customer. And I will be requesting my company not to uses Midwest peterbuilt so unprofessional.
-
August 2022 by Jacob Lake
First visit to the brand new location. Everyone was friendly \\u0026 helpful as always. I highly recommend this dealership as they have never let me down. It’s nice to have a good relationship close to home with people you can trust! Thank you!
