UScellular connects millions with its award-winning network and offers the latest smartphone devices and accessories, high speed internet, and connected home solutions. The store in Altoona provides special offers. Customer experiences with staff vary significantly. Many reviews highlight friendly, helpful, and patient service from sales and service agents who answer questions without pressure and complete setups efficiently. These positive interactions result in customers feeling well taken care of and willing to return. However, other experiences are negative, particularly regarding support for existing accounts. Some customers report that the store is great when making a purchase but unhelpful for other service needs, with accusations of being lied to in order to avoid providing assistance. Specific complaints include being given false information about account status and phone shipments. There are also reports of unmotivated senior technical staff who appear unwilling to help colleagues, contrasting sharply with the friendly junior agents. A long-standing business customer of 23 years cited such an experience as the reason for cancelling service.
No experience was had because the hours on Google do not match the hours they are actually open. The internet says open until 6 , we arrived at 5:15 and it was closed, hours on the door say closes at 4. Everything that we have had to do since switching from us cellular to tmobile has been a chore. Please update your hours... read full comment
August 2026
I love the changeover to T-Mobile at this location! I will now not have to travel all the way to Ankeny to get help with my T-Mobile phone. The other old location across the street was very poor. Never had a good experience there. But this new location is great!
February 2026
Tyler in Altoona was absolutely pleasant!! Thank you so much for helping us!!
