Community Choice Credit Union is a financial institution that has received mixed reviews from its customers. While some have had positive experiences, others have encountered issues with the bank's services, particularly when it comes to obtaining loans. One customer expressed frustration with their experience in trying to secure a loan through the credit union, citing poor communication and delays from a representative named Melinda Bierstedt. The customer felt that dealing with the dealership's bank would have been a more efficient and timely process. In contrast, another customer praised the exceptional service provided by a representative named Anissa in the Ames office. This customer described Anissa as "amazing," highlighting her ability to solve problems and provide a personalized touch to the customer's experience. Additionally, a third customer noted the unique and enjoyable atmosphere of one of the credit union's locations, where they were pleased to hear Metallica playing instead of typical bank music. Finally, a fourth customer commended the quick and friendly assistance they received from a staff member named Gaby, stating that they have had a great experience every time they have called this location. Overall, Community Choice Credit Union appears to offer a mix of positive and negative experiences for its customers, with some highlighting exceptional service and others expressing frustration with the bank's processes, particularly in the context of loan applications.
Anissa in the Ames office is simply amazing. If all of your representatives are as awesome as Anissa, your customers are in the best hands. She not only made my problem feel like it was so easy to solve, she also added her own personal touches. She is so kind. She deserves the highest accolades!!! And probably a raise…..??
May 2023
I haven't banked with them yet, but I know they are the coolest bank I have visited. Instead of bank music, this morning they were playing Metallica's Master of Puppets. Good choice.
September 2022
I am amazed by how quickly my calls are answered at this location. Today I called and a very friendly staff member named Gaby helped me. She helped me quickly and painlessly. I’ve called this location in the past and have had a great experience every time. Thanks!
