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November 2023 by Elise Cameron
Easy check in/check out process. User friendly self-service. Nice to have complimentary carts for moving purposes.
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August 2023 by Coi Rea
It was easy to access when moving out of one apartment and storing for the summer before we could move our daughter into her new apartment. Clean and comfortable temps as both times we moved it was very warm outside. The only issues that we had, is there are not enough moving carts when it is busy, and that is just want happens, and the back elevator didn't work, and we had a unit all the way at the back of the building.
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August 2023 by John “TheBigJohn” Oliviera
The lady working literally told me it was my problem that there were no push carts. Great way to run a business!
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August 2023 by J Williams
Great clean facility. Convenient. The staff was excellent
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August 2023 by Lorri Shaffer
Clean facilities, friendly staff, out of the elements, willing to work with me.
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July 2023 by Lawrence Merritt
The ease of use without appearing in person. I work late hours and it's difficult for me to get things done done during (normal) business hours
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July 2023 by Laura Callender
Getting rid of the very rude person who cussed us out when we first rented the unit. Jodi taking the time and effort to help me figure out why I couldn't find my account online.
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May 2023 by Scott Groth
Very clean and secure units from my past experiences. The manager at the Ames unit was very helpful in trying to navigate the inefficient and error prone online reservation system, but we eventually got it figured out. Pay close attention to the correctness of the fees and the discounts if offered.
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April 2023 by Scott Szczech
Got the code, changed the temporary lock, replaced with the lock I bought, but when tried to return the temp lock to the office, it was closed even though it was supposed to be open already. Oh well
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March 2023 by LowSpecActionSquad
Good place. Maintenance is slightly lacking, and it would be nice if it were 24 hours, but I guess it is what it is. Rented from them for a while, no complaints other than what I mentioned.
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February 2023 by Leana Moore
Service your self and learn how to check in via email. Clean, quiet, nice facility.
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February 2023 by Kimberly Garcia
Iaisha was lovely to work with. I just needed to upgrade my unit and she was very professional and very personable . Thanks
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January 2023 by Chris Moulden
We have been renting a large CubeSmart unit in Ames for 15 months. Our rates have increased several times within this timeframe, probably by about 40-45%. One of the garage doors has been broken for at least the past year. It's almost impossible to get ahold of the manager and district manager when issues arise. Most recently, we were locked out of the building on the day we intended to move our things out. I'm not sure why we were removed from their system when our unit was paid through the next 2 weeks. Lastly, we have dried mold spots all over our furniture and we need to find a way to clean it prior to using them in our new house. Very disappointing experience!
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December 2022 by Nathan Stockfleth
Worst storage unit I've ever had. Over the last year my total bill has increased by 45%!!!! And for what, you may ask? Has the service improved? Absolutely not. There are two garage doors that service all the units, one of them has remained inoperable for at least the last six months, more likely eight months.The units are "climate controlled" for temperature, but during the summer months it is extremely humid inside. So humid that anything made of cloth that I had stored was covered in mildew. And not just a little bit. Anything metal got rusty. That should not happen in a "climate controlled" unit.They may get you in the door with a decent introductory rate, but they'll increase the price on you every three months. It's not climate controlled, and there's only ONE garage door to service hundreds of units. Give me a break. Please save yourself the time, money, and heartache. This is NOT the place to rent from.
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October 2022 by Kathy Stephenson
The unit was clean, climate controlled and secure, so we didn't worry about our possessions being damaged in storage. When we moved in and when we moved out, there were plenty of carts available. Also, you offered a unit big enough for all the things we needed to store.
