CubeSmart Self Storage offers very nice and clean storage units in a clean facility. The staff is described as amazing, helpful, very understanding, and incredibly helpful throughout the reservation process, making the entire experience a joy. The facility provides useful amenities like a trolly and big elevators. Customers appreciate the easy online setup and find the prices very reasonable. The company is well-liked overall. However, one customer reported a negative interaction regarding the cancellation process. In this instance, a staff member seemed put out by the question and provided unclear instructions, leading to a confusing voicemail about charges before the issue was resolved. This experience caused significant annoyance, though the customer still plans to return while avoiding customer service. The storage units themselves remain highly recommended.
Bishop was very helpful in getting me all set up over the phone.
December 2025
I was able to reserve a space online and get everything confirmed in about an hour. It was a simple process and the employee who helped me, Bishop, was great!
December 2025
Bishop at my local storelocal was incredibly helpful throughout the reservation process. He listened attentively and made me feel supported, even when I felt overwhelmed.
