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March 2024 by Zachary Wolfe
Awful service, even worse business model, and abysmal near-nonexistant customer support.
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March 2024 by Nick Mignery
Forced to use this internet company through my apartment complex. Terrible support.
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March 2024 by Taylor Hagley
I have been trying to reach ICS about my internet being down all morning. I have called legitimately 21 times so far. If I don’t get a busy signal right off the bat, I am placed on hold for 5-6 minutes and then the line hangs up on me. Although I haven’t had many issues to need to call about, if your internet does go down expect a very frustrating process that will take literally hours to get ahold of someone. No outage listed on the website.
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March 2024 by David Presler
Got the job done and was very open and communicative! Well done!
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February 2024 by tylr drnbsch
Rogelio is the best! They need to pay this man more money. He not only found the root of my complicated cable issue but he also replaced the splitter and ensured that every aspect of my digital cable was up to par. Will turn to 5 star when they give this man a raise or another company poaches him for his expertise
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January 2024 by Breembin Breembin
I pay for a service that is down for hours at a time every other week. Support provides no information on the constant outages. Worst ISP that I've had to deal with.
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November 2023 by Alarick Seuferer
ICS is great, if you like you're internet going out consistently and never bring reliable, even when you upgrade.
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September 2023 by Tyler Holley
ICS has been my internet service provider since I moved to North Carolina. Every time I have had ANY issue or question that I needed answered, the technical support team (most recently, Gavin and NoVice) have been AMAZING.They are friendly and guide me through troubleshooting and resolution efficiently every time.
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September 2023 by William Wishman
Super service. Rogelio was knowledge and very polite. Thanks
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September 2023 by Paiton _c
Super helpful! Made sure to fix all my issues before leaving. I didn’t even know I was supposed to have nearly one gig of internet but after Rogelio had me run a speed test and noticed I only had about 100 mbps he quickly fixed the problem and now I am getting right around 1 gig!
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August 2023 by Barb Crawford
Many, Many thanks to Rogelio for his professional Technology expertise! He immediately knew how to solve my poor Internet connection problems, and especially with the Ethernet connection!!Rogclio was polite , professional and was great about explaining, and educating, me with the solutions for better computer performance! Many thanks to ICS!Attivo Trail Resident
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August 2023 by Brianna Wuebker
Everything was great! They did schedule an appointment time for service and didn’t show up, however they came the next morning.
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August 2023 by Craig Ward
Rogelio and the other technician were fantastic. They worked well together and reestablished my Internet connection. They also went above and beyond to assist in hooking up my new router. Great service.
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June 2023 by Rich Finley
I am a new customer. When setting up my internet I had questions and a self created problem. They had me up a running in less time than it took to cancel my previous provider. I was very impressed with the service I received. Thank you!
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May 2023 by Megan Strait
Wifi is not great but im giving 5 stars because these guys will go above and beyond to help you any way they can. They are empathetic, kind, and personable, you don't see that very much these days. Thank you for being so great to work with.
