Lowe's Home Improvement in Ames, IA, is a go-to destination for all home improvement needs. Customers can find a wide range of products, from gardening supplies to appliances, paint, and patio furniture. The staff is often praised for their friendliness, knowledge, and professionalism. Many customers have highlighted their positive experiences with team members like Keith, Karen, Austin, and Doug, who provide helpful assistance and are eager to ensure customer satisfaction. While many visits to Lowe's are filled with positive interactions, some customers have encountered issues, such as pricing discrepancies and problems with inventory data. For instance, one customer faced frustration when trying to purchase a discontinued water filter at a higher price than expected and was informed that Lowe's does not price match with other locations. Another customer experienced difficulties with an online order due to inventory problems but appreciated the helpfulness of the staff who assisted them over the phone and in-store. Overall, Lowe's in Ames is recognized for its dedicated team that strives to help customers while also facing challenges related to pricing and inventory management.
Always welcoming and helpful staff. I like the vibe of this Lowe’s as it doesn’t feel bright and loud. It offers a pleasant shopping experience. I also am pleased that they are pet friendly!
March 2025
Stopped in this afternoon to purchase a range. Keith Riddle helped us navigate the options. Very friendly, very knowledgeable, very professional! He got us set up for delivery the next day. Will definitely look for Keith next time we need help. He represents the company very well!
February 2025
Courteous staff - informed. Explained pros and cons of appliances. Patient.
