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January 2024 by John Walling
Costumer service is not up to par ..lots of products.. decent prices..
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January 2024 by Debbie A.
I ordered almost $2000 of ceramic tile on 1-25-24 at the Ames store. I was truly amazed at the customer service offered from both Bruce & Alec (store associates). They answered every question to the best of their ability and if they didn't know the answer, they knew how to find it. The variety of tile to choose from was overwhelming and no way would I have figured it out without their assistance. The only hitch in working with Lowes was trying to do a survey online to give both of these people credit for all of their help. For some reason my receipt did not have the ID# required to fill out the survey. Thank you Bruce & Alec!!
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January 2024 by Cody Menting
So much More gooder than menards.
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January 2024 by Karla Stull
WE went to Lowes to purchase a refrigerator on 1/3/24. The one that we wanted was not in stock and there were none at the warehouse so Aidan worked very hard to find one that was comparable to the one we wanted. We ended up purchasing the 2nd one and I just wanted to let you know how helpful Aidan was and how well he explained things to me. We received great customer service.
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January 2024 by Mya Gibbons
I helped my grandmother with a large purchase of a dishwasher, washer + dryer, range, and microwave (totaling about $4,000) on November 8, 2023. The initial install of the washer+dryer and range was frustrating as they said they would come between 12-4pm and didn’t show up until 6:15pm, and didn’t even fully install the dryer. That experience pales in comparison to the issues with the installation of the microwave. The third party installers were supposed to deliver and install her microwave on November 30, but have not shown up during the scheduled delivery time 4 times in a row. They didn’t even call her to let her know they weren’t coming- she had to reach out to them after the fact to attempt to reschedule. There currently is a delivery date “set” for 12/27 which we doubt will actually happen based on how they’ve been so far.Tl;dr: third party installation service is a joke, and Lowe’s official delivery+install is frustrating and incomplete. Take your business elsewhere, we definitely wish we would have.*editing to add that the in store employees were great, especially the younger girl at customer service who helped us with our initial purchase. Incredibly frustrated that my 84 year old grandmother who lives on her own doesn’t have all of the working appliances she’s paid for and Lowe’s doesn’t seem to care about accountability or customer service after they have your money. Based on other reviews we don’t expect any form of rectification on their part, and just hope this serves to warn others to go elsewhere for appliance purchases.*
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January 2024 by Pamela Stutz
I needed 2 things and couldn't find either one. Not because they weren't there, just because I'm not familiar with most hardware store type things. I found Josh as soon as I walked in. I needed a certain type of screw to attach license plates to my car. There must have been hundreds of screws to choose from. Josh found exactly what I needed while I looked for jumper cables. As I was still looking for cables he came and found the perfect set for me! I just had to pay. Thanks Josh and Lowes!
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January 2024 by Lois Heuton
Jax was very helpful at the Ames store.
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January 2024 by Brandi
Great Christmas deals. All 75% off! Employees were very helpful with price checking and customer service.
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December 2023 by Jeff Dirks
Delivery Service is iffy!Should be zero stars, but I had to pick one in order to submit the review.Ordered a new washer and dryer and it was scheduled for delivery on Nov 30...nothing shows up...no phone call. I had to call Lowes and was told by customer service they don't know why it wasn't delivered and said delivery would call me in the morning on Dec 1. No call on Dec 1...I had to call customer service again and they told me it can take up to 72 hours for delivery to reach out...which is now Tue or Wed of next week. This is crazy...and I already got rid of my old washer and dryer.
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December 2023 by Chris Barten
No call and no show (for a 4 hour window) to deliver washer and dryer. Wasted my time waiting, NOT HAPPY.
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October 2023 by Scott P.
Ordered fridge for delivery between 1-5 and they had a truck issue but told us would still deliver by 8. Never delivered and dispatch told us to call the store to let the store know they are running behind. Next day still not delivered by 5 And they confirmed would be delivered. Still undelivered at 7:30 PM. DO NOT ORDER ANYTHING IOWA!
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August 2023 by G Campbell
So I purchased a zero turn lawnmower from this store. Employees were helpful. I received the delivery on schedule but then the next day I put gas in the tank followed all instructions to start it but when I did start it would not stay running. Finally after my 3rd or 4th try and holding the key in the run position it stayed running so I was able to use it. Mowed my lawn that one time on the 28th of July. Now today I wanted to mow my lawn again and I can get it to start but again it won't stay running. I call this store and speak with someone in Lawn and garden and she told me that I needed to contact the manufacturer before I call Lowe's that she could not help me any further. So I called customer care from my receipt and they have taken care of me. Now I'm wondering if this store cares for their customers. Very upsetting.
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August 2023 by Patrick McCann
Stocking in the middle of the day, closing down half a dozen aisle.Workers who are inconvenienced showing up for work, know where nothing is, and are just annoyed to talk to customers. (Seriously, avoid asking Karen for any help if you go here).Menards is a block away, cheaper, and has really great and helpful workers.This store management is atrocious.
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July 2023 by Cory Zorn
I am visually impaired I asked for help from a person the kid at the front of the store got on his store device and said you need aisle 14 I said I have a vision problem I need help he said it's in aisle 14 that you need to be in I said I have a vision problem I need help I told him this several times finally he went and got someone to walk me back to the aisle I needed to screw you didn't have it and you need to be a little bit more customer-friendly with folks with vision problems and other types of disabilities I will not second-rate citizen I'm not a piece of trash and I don't need to be treated as such when I walk in your store if I asked to be walked back to and I'll get your face out of whatever you're on your cell phone or a store device and help me if you're going to talk to mepI feel very unwelcome when I left the store just because I have a vision problem and ask for some extra help doesn't mean I don't deserve to be treated with some respect I shouldn't have to tell someone multiple times I have a vision problem would you please help me
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July 2023 by Ryan Ostrem
The representatives in store were actually great! The delivery service is terrible. So far Lowe's has scheduled delivery 4 times, once in a time frame that I specifically informed them that I wouldn't be home, and the other 3 times they brought a damaged refrigerator. It seems that purchasing a new undamaged item and having it delivered is borderline impossible. I called the store and nobody would answer in the major appliances department. It seems like there is a lot of "I'm sorry that happened" but no real "we will take care of this". Delivery people offer 15% off for damaged items. I purchased a new appliance! If I wanted to shop damaged items I would have done so! Currently stuck waiting on a new delivery date. This isn't my first experience with terrible delivery and follow up from here. More than likely the last time I ever deal with this store. There is no accountability and there seems to be no effort to help someone once they have your money. Menards is not far away. Maybe that's the best option.
