Lowe's Home Improvement in Ames, IA, is a go-to destination for all home improvement needs. Customers can find a wide range of products, from gardening supplies to appliances, paint, and patio furniture. The staff is often praised for their friendliness, knowledge, and professionalism. Many customers have highlighted their positive experiences with team members like Keith, Karen, Austin, and Doug, who provide helpful assistance and are eager to ensure customer satisfaction. While many visits to Lowe's are filled with positive interactions, some customers have encountered issues, such as pricing discrepancies and problems with inventory data. For instance, one customer faced frustration when trying to purchase a discontinued water filter at a higher price than expected and was informed that Lowe's does not price match with other locations. Another customer experienced difficulties with an online order due to inventory problems but appreciated the helpfulness of the staff who assisted them over the phone and in-store. Overall, Lowe's in Ames is recognized for its dedicated team that strives to help customers while also facing challenges related to pricing and inventory management.
Doug was a great help to us picking out a weed whacker and answering our questions and then the next day finding a replacement bulb for our freezer and the correct gas for said weed whacked. Excellent customer service, Doug. We were happy with each visit.
June 2026
Always good things to say about Lowe's!! They earn my respect and business always and good customer service
April 2026
Helpful employees, decent prices. Biggest downside is all the split and warped lumber. Inspect every board!
