Lowe's Home Improvement in Ames, IA, is a go-to destination for all home improvement needs. Customers can find a wide range of products, from gardening supplies to appliances, paint, and patio furniture. The staff is often praised for their friendliness, knowledge, and professionalism. Many customers have highlighted their positive experiences with team members like Keith, Karen, Austin, and Doug, who provide helpful assistance and are eager to ensure customer satisfaction. While many visits to Lowe's are filled with positive interactions, some customers have encountered issues, such as pricing discrepancies and problems with inventory data. For instance, one customer faced frustration when trying to purchase a discontinued water filter at a higher price than expected and was informed that Lowe's does not price match with other locations. Another customer experienced difficulties with an online order due to inventory problems but appreciated the helpfulness of the staff who assisted them over the phone and in-store. Overall, Lowe's in Ames is recognized for its dedicated team that strives to help customers while also facing challenges related to pricing and inventory management.
Noah C and Al were awesome at helping me pick out and purchase a washing machine. Their customer service skills are excellent and they seemed genuine about being happy to help. Thank you for your help.
November 2025
Very helpful, friendly workers! They made shopping so much easier for me. Lots of new products, full shelves, and ideas for Christmas gifts.
March 2025
Always welcoming and helpful staff. I like the vibe of this Lowe’s as it doesn’t feel bright and loud. It offers a pleasant shopping experience. I also am pleased that they are pet friendly!
