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October 2023 by Nathan Jensen
I have experienced great communication with these guys. Not sure why some have had bad experiences, but maybe those writing poor reviews are just bad communicators. My family have been with River Valley for nearly a decade now, and we have always experienced great service. Staff are available and ready to help with just about anything. Much appreciation to all the friendly folks serving with RVCU.
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March 2023 by Ron L.
In 4yrs of auto loans they have always taken excellent care of me. Everyone there is very nice.
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August 2022 by Connie Ellingson
My sis and I are always making transfers due to our small business and everyone there always have lots of patience with us! ?
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May 2022 by Kim Scheuermann
We had an issue with a deposit. Kim stopped in to the Ames office and talked with Olivia. Low and behold Olivia assisted him in taking care of our issue. Great job Olivia! Keep up the great work! Karla Scheuermann
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March 2022 by Mike Lykins
Way better then the big banks! Great staff.
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December 2021 by M W
Horrible communication. Was not getting letters they said they were sending out. Didn't know they have not received the title to a car. Decided to threaten vs. picking up a call and talk to me.
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September 2021 by Kim Minette
I am not sure why there are so.many 1s on this place. I have been a member longer than most employees there. Since 1980 this has been my credit union. My dad was an original member. We have had problems over the years but I take part of that as me and bad banking habits. I've never had any teller be rude. Never had no one work with me if I was in a bind. We moved 2 hours away and still worked fine. Banking is always changing and I'm glad my credit union is always doing its best to keep up with things.
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December 2020 by SHarper
We joined River Valley Credit Union when we moved toAmes 24 years ago. They have earned our trust after years of great service. Over the phone, online or in person they have always been professional, helpful and kind. We are very satisfied customers!
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June 2020 by Anna Baumgartner
Great service, they are friendly and willing to go the extra mile.
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March 2020 by Heidi Ackerman
Great hometown credit union. I had trouble with my debit card when I joined, and they worked really hard to correct the problem, even though the error was with the card vendor. The tellers in Ames are always friendly and helpful. All around, a great place to bank!
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March 2020 by Tom Uran
Good back in the day. Not so much anymore.
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January 2020 by Austin Christianson
Very poor service the tellers are always snappy and rude got my first loan through them and I do not live in Ames they refuse to take card over the phone and I’ve had a check there for weeks before they even acknowledge it but other times they take it right away makes it very difficult to pay them an hour away not very willing to work with anyone it’s been an ongoing struggle for over a year now once I get this loan paid I will never in my life do business there again strongly do not recommend especially if you live out of town more headache than it’s worth
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August 2019 by Luke Blakeman
Got a loan through this place and they sent me my first bill 2 weeks after the due date. They then sent me a letter a couple days later saying Im delinquent on my payments. I talked to someone on the phone and they said they couldnt do anything about it. I wouldnt recommend this place to anyone
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May 2019 by Ashley Young
Stay away!
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March 2018 by Ben saluri
Had numerous loans with RVCU and paid perfect. Was going through a divorce while keeping my good credit, but they turned there back on me. Poor excuses by both Deb and Eric. Thankfully, went with Collins Credit Union, they actually know what there doing.
